I’m evolving in the world of CRM Consultancy; for close to a decade my career mainly focused around
Did you know that the actual concept of weekends was passed on to us from the industrial times? Industrialization has imposed a way of life that is still ingrained in us today; factory working hours and the Monday to Friday working week are all outcomes of the industrial era. Consequently, merchants had to adapt themselves to this new reality; lawyers and bankers for instance all kept registers, profile cards, and files concerning each client presenting the right product at the right time and to the right person...– Managing customers based on their profile... What a brilliant idea!
Some may recall the
Computer science evolution provided us with new tools and technologies that slowly replaced the rolodex. A relational database links a table of data to another using a single key, easing data entry, search, and data transfer processes. In the 80’ some precursors developed electronic rolodexes that would allow users to manage their contacts. This was the birth of the CRM software as we know it.
Productivity suite integration
Even if the early attempts at productivity suite integration with a CRM Software were not very successful, Software editors never gave up. Today, all CRM 1s deeply integrated with
The Customer relationship Phenomenon
At the end of the 1980's we spoke about “Sales Force Automation” - In the 1990's, the
by XRM Vision
XRM Vision is a leading Canadian Microsoft Dynamics CRM Silver Partner specializing in building CRM & XRM solutions.Over the years XRM Vision team has been behind some of the most significant CRM implementations in Quebec.