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Ryan Plourde, Crowe

Microsoft Dynamics CRM 2013 vs. Salesforce.com: Why Microsoft is the Better Investment

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With the recent release of Microsoft Dynamics CRM 2013, the choice between Salesforce.com and Microsoft Dynamics CRM just got a lot easier.

Here are the key differentiators that make Microsoft Dynamics CRM 2013 the better investment:

 

1)      Office Experience

  • Microsoft Dynamics CRM is a true Microsoft Outlook application, not just a plugin
  • Microsoft is dedicated to providing a great user experience across Microsoft products (i.e. Office, Lync, Skype, Yammer, SharePoint)
  • SFDC is repealing Outlook features; for example, users can’t manage opportunities and leads anymore

 

2)      Multiple Deployment Options

  • CRM 2013 can be deployed online (by Microsoft or by a partner) and on premise
  • CRM 2013 allows customers to purchase (on-premises) or lease (online)
  • CRM 2013 allows customers to migrate across deployment models as business needs change.
  • SFDC only offers a cloud deployment

 

3)      Value Matters

  • CRM 2013 Online Professional Edition - $65/user/mo.
  • CRM 2013 Online Basic Edition $30/user/mo.
  • CRM 2013 Online has a financially backed by a 99.9% percent uptime Service Level Agreement (SLA)
  • SFDC Unlimited - $250/user/mo.
  • SFDC Enterprise - $125/user/mo.
  • SFDC Professional - $65/user/mo.
  • SFDC has no financially backed Service Level Agreement (SLA)

 

4)      Hidden Costs – aka, the SFDC Tax

  • SFDC sells add-on functionality at an additional cost
  • SFDC – Data Storage 2X higher than Microsoft
  • SFDC – Mobile $/user/mo.
  • SFDC - Knowledge Base - $/user/mo.
  • Need to decrease the number of users?  SFDC does not allow the number of user subscriptions purchased to be decreased during the subscription term

 

5)      Dashboards

  • CRM 2013 inherits security and data privileges…SFDC does not
  • CRM 2013 allows charts, lists, iFrames to be displayed…SFDC only reports
  • CRM 2013 data is real time…SFDC has a lag of 30-60 minutes
  • CRM 2013 allows for unlimited data refreshes.  SFDC limits refreshes

 

6)      Inline Analytics

  • CRM 2013 offers Inline Analytics...SFDC does not have a parallel offering
  • SFDC users must leave their task or process…open reports or dashboards..and hope that they don’t get distracted

 

7)      One-Click Drill Down

  • CRM 2013 offers One-Click drill down…SFDC does not have a parallel offering
  • SFDC users can click on a static image of a chart to pull up the full report.  From the full report they can drill down…7-15 clicks vs. 4 with CRM 2013

 

8)      User Interface Customizations

  • CRM 2013 offers drag and drop capability for end users that is so easy
  • SFDC offers UI personalization…but users can’t revert changes
  • SFDC personalization features are for power users and administrators only

 

At AbleBridge we’re a little biased when it comes to Microsoft Dynamics CRM but know it’s an educated bias.  We’ve been implementing CRM systems for two decades and have witnessed the evolution of Microsoft CRM into what is now a world class CRM product.  With Microsoft’s continued commitment and strategic roadmap for CRM we feel Microsoft Dynamics CRM 2013 is the clear ‘power of choice’ for anyone considering a new CRM system or replacing their existing CRM system.

By AbleBridge

10 Responses to “Microsoft Dynamics CRM 2013 vs. Salesforce.com: Why Microsoft is the Better Investment”

  1. Manohar says:

    Hi, thanks for this information

  2. Itorigins says:

    Interesting comparison, thank you for this

  3. Neeraj says:

    We have MS CRM 2011 and now wants to migrate to MS CRM 2016, however recently company hired new IT manager who insists on Salesforce as the best CRM application. Can you please suggest the key USP of dynamics CRM 2016 so I can present to the IT Manager and convince him to switch to CRM 2016.

    Need your input URGENTLY please.

  4. meltag says:

    Microsoft Dynamics CRM is a wonderful software for customer relationship management. One of the best software which is implemented for all Business.

    And another CRM Software with many advanced features is meltag.com

  5. JTW says:

    The main advantage of MS CRM 2013 over salesforce is the ribbon visual process right up at the top of the screen. All emplotyees can see this and having that there sets the common goal, process [ less murky] and context for all employees that are involved.

    Of course, salesforce can also do workflows, but these are often not visible and require specialised effort [consulting/contractors] to be changed.

  6. Interesting comparison, thank you for that. if you are looking for additional Business software comparison you are welcome to visit: http://www.itqlick.com so you can access over 1,000 unbiased business reviews.

  7. Victor says:

    Dynamics CRM is user friendly and our sales team embraces it. It’s very much geared toward a B2B sales process. It sounds like some of your challenges might be related to the implementation / rollout of your CRM project.

  8. stee says:

    You must not be a sales person because Dynamics CRM does not have a workflow that is conducive to selling to corporations. My company has been stuck with a CRM integration and for the past 18 months it has been nothing but hassles. It may look modern to a developer but it is not helpful at all to a sales person.

    • Sorry to hear about your frustrations. As a salesperson I can assure you that Dynamics CRM is well suited for B2B sales. From lead capture -> sales qualification -> pipeline management -> customer win /loss it can do everything salesforce.com does and more. Like any technology solution, a lot has to do with how it’s implemented. Happy to provide guidance / feedback if you want to discuss more.

  9. nice post thanks for given information about microsoft dynamics crm 2013 sofware

 

 
 
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