With the recent release of Microsoft Dynamics CRM 2013, the choice between Salesforce.com and Microsoft Dynamics CRM just got a lot easier.
Here are the key differentiators that make Microsoft Dynamics CRM 2013 the better investment:
1) Office Experience
- Microsoft Dynamics CRM is a true Microsoft Outlook application, not just a plugin
- Microsoft is dedicated to providing a great user experience across Microsoft products (i.e. Office, Lync, Skype, Yammer, SharePoint)
- SFDC is repealing Outlook features; for example, users can’t manage opportunities and leads anymore
2) Multiple Deployment Options
- CRM 2013 can be deployed online (by Microsoft or by a partner) and on premise
- CRM 2013 allows customers to purchase (on-premises) or lease (online)
- CRM 2013 allows customers to migrate across deployment models as business needs change.
- SFDC only offers a cloud deployment
3) Value Matters
- CRM 2013 Online Professional Edition - $65/user/mo.
- CRM 2013 Online Basic Edition $30/user/mo.
- CRM 2013 Online has a financially backed by a 99.9% percent uptime Service Level Agreement (SLA)
- SFDC Unlimited - $250/user/mo.
- SFDC Enterprise - $125/user/mo.
- SFDC Professional - $65/user/mo.
- SFDC has no financially backed Service Level Agreement (SLA)
4) Hidden Costs – aka, the SFDC Tax
- SFDC sells add-on functionality at an additional cost
- SFDC – Data Storage 2X higher than Microsoft
- SFDC – Mobile $/user/mo.
- SFDC - Knowledge Base - $/user/mo.
- Need to decrease the number of users? SFDC does not allow the number of user subscriptions purchased to be decreased during the subscription term
- CRM 2013 inherits security and data privileges…SFDC does not
- CRM 2013 allows charts, lists, iFrames to be displayed…SFDC only reports
- CRM 2013 data is real time…SFDC has a lag of 30-60 minutes
- CRM 2013 allows for unlimited data refreshes. SFDC limits refreshes
6) Inline Analytics
- CRM 2013 offers Inline Analytics...SFDC does not have a parallel offering
- SFDC users must leave their task or process…open reports or dashboards..and hope that they don’t get distracted
7) One-Click Drill Down
- CRM 2013 offers One-Click drill down…SFDC does not have a parallel offering
- SFDC users can click on a static image of a chart to pull up the full report. From the full report they can drill down…7-15 clicks vs. 4 with CRM 2013
8) User Interface Customizations
- CRM 2013 offers drag and drop capability for end users that is so easy
- SFDC offers UI personalization…but users can’t revert changes
- SFDC personalization features are for power users and administrators only