Huge news for CRM users! Microsoft Dynamics CRM 2013 is now available worldwide! We are very excited about the newest version of Microsoft Dynamics CRM because Microsoft has enhanced the software in a number of ways that reflect their ongoing goal of providing the perfect business software. Below are some of the new Microsoft Dynamics CRM 2013 enhancements we are excited about:
The New User Experience-
Microsoft Dynamics CRM 2013 has a intuitive new interface that redefines the word “productivity”. Designed to be easy to understand and navigate, the layout keeps everything clean and clutter-free, while maintaining easy access to all the tools and capabilities that users need in a timely manner. Drop down boxes at the top of the screen allow constant access to the different areas of Dynamics CRM, making it easy to quickly perform tasks on the fly. Additionally a Quick Create button has been added to allow the creation of records from anywhere within Dynamics CRM!
New Social Capabilities-
The modern world of marketing keeps introducing interesting trends such as the use of social media for optimizing marketing efforts. Dynamics CRM is a leader in this innovation, as it is one of the first CRM applications to integrate with social media tools like Yammer, MarketingPilot and NetBreeze.
Yammer is a social network for enterprises that allows businesses to collaborate and communicate with people inside and outside of their organization. Microsoft has acquired Yammer and integrated it into Microsoft Dynamics CRM 2013, creating a powerful collaboration advantage for users. Access to Yammer feeds within the context of Dynamics CRM allows companies to communicate and collaborate across their entire ecosystem in a way that’s fast, relevant, and available to them when they’re working. Partners, suppliers, etc., can remain up-to-date with each other’s news, activities, insights, and ideas in a collective manner that keeps all parties on the same page.
MarketingPilot is an impressively powerful, tightly integrated marketing solution that was acquired by Microsoft in 2012. It gives you up-to-date tools for marketing resource management, campaign management, media planning & buying, budgeting, and more. The integration of MarketingPilot with Dynamics CRM 2013 gives businesses a complete integrated marketing management (IMM) solution that provides insight into campaign ROI’s and performance like they’ve never seen.
NetBreeze was recently acquired by Microsoft to help businesses analyze and act on market intelligence from social conversations. With NetBreeze, users can monitor sentiment and analyze trends to focus their communications and drive sales. The integration of NetBreeze with Dynamics CRM 2013 gives users the ability to monitor information from a wide array of social media channels such as Facebook, YouTube, Twitter, as well as 6,000 online news websites, 18 million blogs, and 500,000 message boards, all from within the context of the software they use to work.
Microsoft Dynamics CRM 2013 contains an amazing new feature that visually guides users through business processes so they can easily see what has been completed, where they are in the process, and what still needs to be done. Predefined and configurable processes help drive employee effectiveness as each stage is clearly outlined, with recommended steps to complete the process. As users move backwards or forwards through the process, they will be presented with a new list of suggested steps accordingly.
Processes in Dynamics CRM are highly configurable. Role-specific process assignments means when a user is assigned a process, they can switch from the default process to a process customized to better fit their role. Companies can customize their software processes to perfectly match the actual business processes they have in place. They can also easily package, export, and import the processes between systems.
Mobility (iPad and Tablets, touch-optimized for phones)-
A huge trend in CRM, and business applications in general, is the ability to access them from anywhere, anytime, via a mobile device. This trend isn’t going anywhere, which is great news for Dynamics CRM 2013 users, as Microsoft will be releasing a mobile app that is designed specifically for ease-of-use with mobile devices.
Mobile access to your system means you can arrive prepared for any appointment, and allows you to update your notes, records, and tasks while they are fresh in your mind. Using Dynamics CRM on your iPad or Windows 8 tablet, you’ll notice a seamless experience that is consistent across all your devices, driving productivity regardless of what device you’re using.
Phone applications for Dynamics CRM 2013 will be released in the near future that are touch-screen-optimized, so you can visually access all the areas of Dynamics CRM without losing the powerful capabilities that you need.
We are very impressed with Microsoft’s ability to deliver, time and time again, new versions of their software that address all the best areas of improvement with relevant on-point enhancements. In fact, their commitment to software development, innovation, and improvement is something unmatched by competitors, and, in my opinion, a contributing factor in the huge success of their applications.
We think you’ll like what Microsoft has been up to, and we highly encourage you to see for yourself. Microsoft Dynamics CRM 2013 is a beacon of forward-looking innovations, and we have complete faith in its ability to add value to your business.
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By Turnkey Technologies, Inc. – Kentucky, Illinois, Missouri Microsoft Dynamics CRM & Microsoft Gold Certified Dynamics GP Partner