Dynamics CRM 2013 Frequently Asked Questions Update #4 (CRM Online Pricing)

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Since early July I’ve been writing a series of blogs on the changes coming with the release of Microsoft Dynamics CRM 2013. If you missed any of the previous four posts and would like to catch up, please use the links found at the end of this post.

As far as today’s discussion goes, I’d like to cover a few questions we’ve gotten around the new pricing structure Microsoft recently announced for Dynamics CRM Online Fall ’13.


Q: How is the pricing structure for Microsoft Dynamics CRM Online changing?

A:  Instead of the single license type that’s been available to users with previous versions of Dynamics CRM Online, subscribers will now be given a choice between three different licensing alternatives.  These new licensing options offer organizations the flexibility to personalize their solution and only pay for the access they need.   


Q: Can you give me more detail on the different Dynamics CRM Online licensing options and the cost of each?

A:  The table below gives an overview of the new user licensing choices offered to Microsoft Dynamics CRM Online subscribers.


Table showing pricing structure and features included with each level of service in Microsoft Dynamics CRM 2013 Online


In a nutshell, the Professional user license option is for the majority of users; those who need the full scope of Microsoft Dynamics CRM Online functionality, including sales force automation, marketing, and customer care.  The Basic user option is best suited for individuals in sales, service, and marketing roles who need to manage accounts, contacts, leads, cases, and/or access custom applications. It’s also ideal for business analysts who need access to Dynamics CRM’s reporting capabilities. And, the Essential user license is designed for people who only need to access custom applications that were either developed in house, or by a Dynamics CRM reseller such as Intelligent Technologies, Inc.


Q: Can multiple employees inside my organization share a user license?

A: No. A separate user subscription license (USL) must be purchased for each internal Dynamics CRM user and they cannot be shared.


Q: I have customers or suppliers that need to access my Dynamics CRM system.  Do I have to buy separate user licenses for them?

A: No.  As long as these customers or suppliers aren’t performing business processes on behalf of your organization, they don’t need a user subscription license (USL).  But on the other hand, if you have contractors or other onsite vendors who are performing business processes on your behalf, they will need Dynamics CRM user licenses.


For more guidance on Microsoft Dynamics CRM Online’s new licensing and pricing structure, download the CRM Online Fall 13 Quick Reference Guide from Microsoft.


Still have questions about how this new pricing or any of the other changes coming to Dynamics CRM Online will affect you?  Please contact us.  Our friendly, knowledgeable staff will be happy to help.


Stay tuned for updates as more exciting information about Dynamics CRM 2013 comes to light.


In case you missed the other posts in this blog series, here’s your chance to catch up.


By: Laura Heinbockel, Intelligent Technologies, Inc., A NC Dynamics CRM Partner


1 thought on “Dynamics CRM 2013 Frequently Asked Questions Update #4 (CRM Online Pricing)”

  1. Do you need to be a Professional CRM user to use the outlook client?

    Can a basic user also use the Outlook client?

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