The world of client services is transforming. As we look at the way customer support has evolved, we can see that businesses are putting more and more functions in the hands of the end consumer and providing additional visibility into the product or service. Some of us may recall the revolutionary move of FedEx in the infancy days of the internet age that allowed us to track a shipment in real time online. In today’s complex business world, clients need status updates and answers to their issues right away. In the global business world the demand for meaningful information for open issues is at a premium.
The idea of a Customer Portal or self-service portal is exciting as well as fearful to many businesses. It represents both sides. Clients can see, in real time, the status of their issues and the next steps in the resolution process, they can also measure their vendor performance and commitment to customer service. While the initial approach of “let’s keep it in house as long as we can” is tempting, it is also true that allowing or customers to help themselves is more efficient and much more economical. This method also gives customers a choice; they can choose the solution that best suits their needs.
At AKA, we understand the need to provide immediate results for our customers and we expect them as technology users ourselves. Here are some ideas for customizing Dynamics CRM:
Utilizing the CRM service module in conjunction with ADXStudio Customer Self-Service customizations puts a friendly and efficient web face onto your Microsoft Dynamics® CRM service tools.
Help Desk allows logged-in CRM contacts to create, review and update service cases directly from a web portal, then manage cases for their parent account.
The Knowledge Base customization displays the contents of the CRM knowledge base library on website pages, with helpful subject categorization and search features.
Marketers can manage product catalogs and web-based sales from within CRM, offering customers a secure shopping cart within stores built from categorized CRM product entities.
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.