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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 
Ryan Plourde, Crowe

Microsoft Dynamics CRM Delivers an Average ROI of 243%*

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What is the Return on Investment (ROI) for your CRM software purchase?  It’s a valid question but oftentimes difficult to put your finger on because cost savings and incremental revenues derived from the use of a CRM system can be subjective and different for each organization.

 

Microsoft recently released a CRM ROI calculator that is definitely worth checking out.

The following benefits are broken down by the functional areas of Sales, Marketing, and Customer Service.

  1. Increased Productivity
  2. Increased Profits
  3. Reduced Administrative Costs
  4. Reduced Customer Churn

 

Check out the Microsoft Dynamics CRM ROI calculator and see how your CRM deployment stacks up.  You can also download and read the full report for detailed benchmark data on the averages and ranges for each specific benefit.

*Bishop, Michelle S. "The Total Economic Impact of Microsoft Dynamics CRM 2011." Forrester Research. May 2011.

 

AbleBridge has been implementing Customer Relationship Management (CRM) systems for over a decade, and we understand the psychology, methodology, and “key ingredients” necessary for a successful CRM implementation, high CRM user adoption and Return on Investment (ROI).  Our people first, software second approach has been the key to our customers' success, which, in turn, is how we measure our success.

Feel free to contact AbleBridge to learn more or request additional information.

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