And what does that tell us about the trends in the Microsoft CRM community?
2012 was another great year for the award-winning Customer Effective Blog. We had 184 blog posts and over 300,000 unique page views. Readers on average spent over 3 1/2 minutes on each page; which seems to imply we are offering something of value to someone. There is no ‘typical’ CRM topic on our blog. All of our team members are encouraged to share the experiences and customer challenges they encounter every day.
Below is a list we compiled of our top blog posts from 2012. What does this list teach us? First of all, the CRM community is using this blog as a technical resource. We found that the majority of our page views come from external searches of technical topics. In the Business Solutions category, Mobile CRM is popular, but we also found that comparing Microsoft Dynamics CRM with Salesforce.com was also a hot topic. The most popular Microsoft CRM topics were around the new features rolling out with Polaris and UR12.
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