One of the biggest struggles for companies
Microsoft Dynamics® CRM used to focus mainly on record management, but the new ‘process-centric user experience’ from the December 2012 Service Update is turning that focus towards business processes. Richard Knutson, Dynamics CRM MVP, 2011 & 2012, says, “The Process-Centric User Experience is the first incarnation of what promises to be a dramatic overhaul of the CRM UI. For example, instead of an opportunity form you might interact with a sales process form that exposes information from several record types. In this service update it will only be applied to leads, contacts, accounts, opportunities and cases; over time look for this to be rolled out much more broadly.”
The December 2012 Service Update includes impressive new capabilities that are outlined in the
The December 2012 Service Update showcases Microsoft's efforts to continue to improve the user experience and efficiency of their software solution. Microsoft Dynamics CRM will arm your sales team with an innovative and reliable CRM software solution that can attract more prospects, boost sales, and streamline marketing efforts.
By Sherwood Systems,