Microsoft is reinventing the way people work, with Microsoft Dynamics CRM- whether they are on the road, at home or in the office. Recently, Microsoft announced their statement of direction for Dynamics CRM in 2012. In this statement they revealed that a new service update for Microsoft Dynamics CRM Online will be released in December 2012.
The service update will introduce new role-specific user experiences that guide sales and service professionals through pre-defined lead, opportunity, and case management processes. The new user experiences will offer customers a way to easily tailor their CRM systems to their specific role in their business to drive maximum productivity. It will also offer new business processes to track and manage leads, opportunities, contacts, and accounts which will make it simpler to collaborate and connect with other people in their business.
New application capabilities also include pre-defined best-practice sales and service business process definitions, which are highly configurable and will accelerate time-to-value for organizations, deeper connection to Yammer and Skype, embedded Bing maps, Microsoft Office 2013 compatibility, and cross-browser support enabling new levels of communications and collaboration for customers. Using Yammer, Microsoft Dynamics CRM users can collaborate with colleagues inside their organization or with customers, partners, and other stakeholders. Yammer fosters simpler information sharing around customers, business processes and key business documents — all through social networking capabilities. Yammer marks a significant step forward in providing customers with the ability to project CRM information, activities and insights across their organization. Skype capabilities connected to Microsoft Dynamics CRM address an organization’s need for direct interactions with customers and partners to drive new levels of productivity. With Skype, users of Microsoft Dynamics CRM can now initiate voice and video communications directly from Microsoft Dynamics CRM, enabling businesses to open communication channels and connect with individuals inside or outside of their organization.
More definitive information on the new capabilities in the December 2012 service update is provided in the release preview guide, which . The Microsoft Dynamics CRM team can be followed on Twitter at @MSDynamicsCRM and by using the hashtag #MSDYNCRM.
by Nexus Tek, Colorado Microsoft Dynamics CRM Partner
