In our last post, we discussed how Connections introduced aspects of social networking into Dynamics CRM. Using Connections, it's possible to create follow-follower relationships between Contacts--a feature we've all gotten used to with Facebook and Twitter. But Connections can create links to entities besides Contact records.
“Contacts” was the most natural place to begin the exploration of Connections. And Microsoft Dynamics CRM conveniently provides a “Connect to Me” button on the ribbon bar to quickly join Contacts.
It also makes great sense to draw links between Contacts and other Dynamics CRM entities. One particular entity that will be intuitively appealing to many is an Opportunity.
To make this link, you click on the Connect button on the ribbon bar as before, but this time choose “To Another”. Now when the Connect dialog box comes up, you're given a list of entities--including Account, Campaign, and many others. Opportunity, though, is a good way to see a really practical application of Microsoft Dynamics CRM Connections.
After selecting Opportunity, you're shown a list of all the
The payoff for this exercise comes when someone from your sales staff, perhaps a new hire, is trying to close on a deal for this specific Opportunity. After bringing up the record, she clicks on the “Connections” button in the left navigation bar to learn about the key sales person on this account, the one you had previously set up.
Without a tool like
MIG & Co. – MIG is a Professional Consulting Firm that specializes in the implementation of business management software solutions including Customer Relationship Management. We automate business processes to ensure our customers work efficiently. MIG & Co. is a New York City based Microsoft Dynamics Gold Partner, primarily serving New York, New Jersey, and Connecticut.
by MIG & Co., New York Microsoft Dynamics CRM Partner