- No Hidden Costs. Salesforce.com costs more for the same out-of-the-box functionality of Microsoft Dynamics CRM. In comparing the cost of Salesforce.com to Microsoft Dynamics CRM Online, you have to pay $125/per user/per month to have comparable functionality to Microsoft Dynamics CRM Online for which you pay only $44/per user/per month.
- Microsoft Outlook Integration. Most employees spend a large portion of their work day in Microsoft Outlook. Microsoft Dynamics CRM functions within Microsoft Outlook. It also shares a familiar user interface. This ease of use and familiarity allows users to adopt it more readily and quickly capturing value from their Microsoft Dynamics CRM deployments. Salesforce.com offers a Microsoft Outlook add-on that will synch some, but not all, CRM information. The lack of Outlook integration in Salesforce.com results in redundant activities, counterintuitive processes, and increase likelihood of errors and low productivity.
- Uptime Guarantee. Microsoft Dynamics CRM Online offers a financially backed, 99.9% uptime Service Level Agreement (SLA). Salesforce.com does not have a SLA. That is a huge difference. Nobody wants to lose productivity on system downtime, which can be very costly.
- Offline Productivity. Microsoft Dynamics CRM can access offline data through Microsoft Outlook. Outlook users can keep an entire copy of their CRM information locally on their computer. Some Salesforce.com editions allow users access to some CRM data for an additional price.
- Native Order and Invoice Tracking Capabilities. If you need order and invoice tracking, Salesforce.com customers have no choice but to build both objects and processes themselves, taking up more time and money. Microsoft Dynamics CRM Online automates the process by sharing inventory, discount, shipping, taxes, and terms with other systems, such as your ERP system. Improved visibility of financial information across the organization boosts productivity and customer satisfaction.
- More Storage Space. Salesforce.com charges nearly twice the extra storage fees compared to Microsoft Dynamics CRM Online, making it an added financial burden needing an external file repository. Microsoft Dynamics CRM Online offers license holders 5 GB of storage, compared to 1 GB Salesforce.com offers. The extra storage size makes storing content directly in the product an added bonus.
As you can see from this post comparing Salesforce.com to Microsoft Dynamics CRM, Microsoft Dynamics CRM offers many advantages over Salesforce.com at a very attractive price. If you are interested in evaluating Microsoft Dynamics CRM, contact Magenium Solutions.