Microsoft Dynamics CRM New Mobile Services FAQs

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Over the past week or so, there has been a lot of press surrounding the mobile updates that will soon be available for Microsoft Dynamics CRM as well as excitement about the possibilities that exist as a result of this update. However, when a new product or service is unveiled we understand that potential customers are bound to have questions. Below we’ve provided you with a one-stop shop where you can get answers to some of the most frequently asked questions about the mobile features included in this Dynamics CRM update:

1. What devices will support this new Dynamics CRM mobile service?

Initially, there will be apps for Windows phones, Apple iPhone 3GS 4, and 4S, Apple iPad/iPad 2 BlackBerry, and Google Android.

2. Will the Dynamics CRM mobile apps provide the same functionality as Dynamics CRM on premise or online?

Yes, Dynamics CRM mobile will offer the same wide breadth of functionality including dashboards. Better yet, all of this functionality will be combined into a single app, so there's no need to download and install multiple apps on any of your mobile devices.

3. How much will Microsoft Dynamics CRM mobile cost?

Microsoft Dynamics CRM mobile will be available for a starting price of $30 per user per month. Keep in mind that you have the flexibility to choose who within your organization will get mobile access. Depending on your budget, you may want to roll out mobile access to all of your CRM users or just grant it to a select few who will see the most benefit. It's completely up to you.

4. What about security? Will my organization's information be safe?

Microsoft has included several security features such as giving administrators full control to customize the record types, forms, and views that each mobile user has access to. Furthermore, if your organization would like to give mobile access to users across multiple functional groups or departments, administrators can set up different profiles to cater to the specific needs of each of these groups. Also, if an employee loses a company device or moves to a new organization, there’s no need to panic. Administrators have the capability to remotely wipe any device clean so that your information cannot be accessed by unauthorized users.

5. Is it possible to access Dynamics CRM information on a mobile device if it's not connected to the Internet?

Microsoft Dynamics CRM mobile will offer an off-line mode for most devices so that information may be accessed even when an Internet connection is not available.


To learn more about this new service, read Microsoft Dynamics CRM Q2 2012 Service Update Release Preview Guide.

If you're as excited as we are about the possibilities this new service provides and would like to get started with Dynamics CRM, contact us today!

By: Laura Heinbockel, Intelligent Technologies, Inc., a North Carolina Microsoft Dynamics CRM Partner

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