2 thoughts on “Enhanced Social Capabilities Included in Microsoft Dynamics CRM 2011 Update - Streamline Communication”

  1. I have yet to see how social media is going to help most B2B client. For example a die maker manufacturer and there are tons of them. Why would they use the social. There many out there but I think the social media crm is more suitable to companies that deal with consumers only. Just my 2 cents.

    1. Thank you for comment. While I agree with you that the role of social media is still being defined for B2B organizations, especially for those that deal in commodities, there are ways in which social media tools can be quite useful. A few examples of this include, keeping up to date on industry news and happenings, monitoring the activity of competing firms and facilitating communication among team members when these tools are used internally as opposed to publicly. Please let us know if there’s anything we can help you with.

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