What topics were CRM software buyers most interested in reading about in 2011? Take a look at the Top 10 CRM Software Blog posts for 2011:
1. Microsoft Dynamics CRM 2011 vs. Salesforce.com: Why Microsoft is the better investment
23,147 views | 21 Comments | May 17, 2010 by Ryan Plourde, AbleBridge
With the advent of Microsoft Dynamics CRM 2011 right around the corner, the choice between Salesforce.com and Microsoft Dynamics CRM just got a lot easier. If you are a business that utilizes Microsoft Office applications, including Microsoft Outlook, choosing Microsoft Dynamics CRM 2011 over Salesforce.com makes a lot of sense.
2. CRM 2011 and SharePoint 2010 – A Match Made in Document Management Heaven
7,602 views | 3 Comments | October 15, 2010 by Intelligent Technologies, Inc.
SharePoint 2010 and CRM 2011 are a match made in document management heaven. With SharePoint 2010 installed along with a special SharePoint list part and a few configuration items set in CRM 2011 you can have document folders set up automatically in SharePoint when you create entities in CRM.
3. Microsoft Dynamics CRM vs. SalesForce.com
6,483 views | 10 Comments | March 3, 2010 by xRM
When it comes to sales force automation (SFA) and customer relationship management software (CRM), most offices will find the Microsoft Dynamics CRM a superior product to the SalesForce.com CRM. Why? Take a look below to understand why most offices will prefer Microsoft Dynamics over SalesForce.
4. Salesforce.com’s Inability to Integrate Their Service with Microsoft Outlook 2010
4,830 views | 5 Comments | August 25, 2010 by xRM
Whenever I read a news story about a horrific event or a devastating natural disaster, my heart goes out to the victims of the tragedy. At the same time, deep down, I’m thinking “Whew! At least it didn’t happen to me.” Although there were no bombings or earthquakes involved, I had a somewhat similar experience today as I perused the client discussion forums on the Salesforce.com website. Being a user of Microsoft Dynamics CRM, I have no firsthand understanding of the dissatisfaction that plagues these Salesforce.com customers, but I can most certainly sympathize with their distress.
5. Microsoft Dynamics CRM used by IT Help Desk for Case Management
4,324 views | 1 Comment | June 29, 2010 by RSM McGladrey Inc.
When your organization is contacted – whether it’s by telephone, e-mail, or handwritten letter – and this is the type of activity which needs to be tracked, Microsoft Dynamics CRM has out of the box Customer Service functionality to manage these activities. Case Management is a tool for your customer service agents which provides transparency to the issues and resolutions and with automation, helps reduce the handling times to the resolution.
6. Can You Use Microsoft Dynamics CRM on the iPad?
4,117 views | 1 Comment | August 31, 2010 by Anya Ciecierski, CAL Business Solutions, Inc.
According to an email I received today from a company called Axonom the answer is yes – you can use Microsoft Dynamics CRM on the iPad. I admit that I don’t have firsthand experience, the iPad is still on my “wish list”. But for those of you lucky iPad users out there, now you can access your Microsoft CRM data and check sales reports as you sip a latte at the local Starbucks.
7. SugarCRM vs. Microsoft Dynamics CRM: Which On-Premise Solution Provides The Most Value?
4,016 views | 7 Comments | March 10, 2010 by Frank Nisenboum, Socius
Lately, I have been seeing more and more of SugarCRM in the marketplace. It makes sense. After all, when money is tight, many organizations look for the lowest upfront cost instead of the product with the greatest long-term ROI. It’s true that SugarCRM Professional and Enterprise have one of the lowest per user licenses costs of any on-premise CRM software solution for mid-market businesses, including Microsoft Dynamics CRM.
8. New Out-of-the-Box CRM 2011 Integration with SharePoint 2010 – Simple, Slick, and Easy
3,973 views | 3 Comments | February 7, 2011 by Andree Dolan, The TM Group
Documents are a part of doing business and at times there are far too many to keep track of. For example, you may have just turned a lead into a sales opportunity and already have an RFP response, pricing chart specific to that client, and notes from your meeting. How do you keep track of these vital documents and ensure the version you’re working on is the correct one?
9. Microsoft Dynamics CRM vs. Business Contact Manager
3,885 views | 2 Comments | August 12, 2010 by JourneyTEAM
In our Microsoft Dynamics CRM sales efforts, we often get asked “What about Business Contact Manager? Why can’t we just use that?” The frequency with which we are asked this question convinced me that this would make a good blog topic. Microsoft Dynamics CRM and Business Contact Manager each have their strengths and weaknesses and will fit the needs of a company differently. Below I will give a brief overview of the two products and some of the main points I recommend considering when trying to evaluate Dynamics CRM vs. Business Contact Manager.
10. Connector for Microsoft Dynamics ERP and CRM integration available now
3,688 views | 4 Comments | February 8, 2011 by Sandeep Walia, Ignify
I’m very pleased to see that the standard out of the box Connector for Microsoft Dynamics ERP and Microsoft Dynamics CRM is available. The connector integrates Microsoft Dynamics CRM 4.0 or 2011 with Microsoft Dynamics AX, Microsoft Dynamics GP and Microsoft Dynamics NAV. The connector provides out of the box bi-directional integration between the ERP entities and the CRM entities such as customers, invoices, sales orders and items. For example, the screen shot below shows the integration between Microsoft Dynamics GP and Microsoft Dynamics CRM entities.
By CRM Software Blog Editors, Find a Dynamics CRM Expert