The other night I stopped into my local dealership to get my Jeep’s oil changed. Since I’m a regular customer, I get a warm greeting from my favorite service manager and he asks what I need done tonight. Just a simple oil change I say. He grabs his mobile device and we walk over to my vehicle, he punches in the VIN number and soon up comes all my service history and he updates today’s visit with my mileage. He quickly checks to see if there are any warranty issues that need to be addressed while I am there. It appears that based on my mileage and service history, I am due for some sort of flush. My response was that I just had something flushed last time, didn’t I? ( Insert dramatic sigh here.) He quickly pulls up my service history and confirms that I indeed had a flush but that was for the radiator and then he proceeds to explain the difference between the two flushes, explains the benefits of this flush along with the cost and frequency of this service. Once we agree on what should be done, he sets my expectations on how long it should take to be completed.
What keeps me going back to the dealership where I might pay a little more than other places? Most importantly I feel like they know me, my vehicle, and my concerns. Whenever I have questions, no matter how dumb they might be, they explain it in a way I understand and I feel like I’m in good hands. To top off the evening, they were able to complete the service in half the time and because Tuesday is Lady’s night, I received a 10% discount. Sweet! Will I go back? Definitely. When they call to survey me on my experience will I give a good review? Yes, I will.
Can your business provide such a positive
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DFC Consultants is a Microsoft Gold Certified Partner specializing in Microsoft Dynamics CRM and GP. Since 1989, DFC has been providing accounting software solutions, training, and support in our offices in Fargo, Bismarck, and Dickinson, North Dakota. Our passion is to assist clients in meeting their goals with professional services and powerful business solutions.
By Vanessa Veflin, DFC Consultants,