As a leader in the technology industry, Microsoft is constantly redesigning its products and services to better meet the needs of its customers. Recently, I read an exciting article published by the E-Commerce Times covering a few of the Microsoft has planned in the near future. And, I thought many of our readers would be interested in learning how Microsoft plans to continue solidifying its place in the crowded CRM market.
Some of the updates we can expect include:
- A Facebook style activity feed – This feature will be similar in design to the Facebook homepage and allow users to easily communicate across the CRM platform. Users will not only be able to follow their colleagues' activities, but also any activities that are associated with a particular record or account.
- A more robust disaster recovery process – This will be supported by multiple data centers across several different regions.
- Cross browser support – Right now, Microsoft Dynamics CRM only truly integrates with Internet Explorer. However, in the future Microsoft expects to add support for Chrome, Safari, and Firefox, giving users greater freedom of choice.
- Improved data management – Microsoft is planning a wide variety of improvements in this area to help users get the most out of , such as enhanced business intelligence, charting and reporting, data duplication, and data cleansing.
- Improving integration between Dynamics CRM and Dynamics CRM online – as anyone who uses both versions of Dynamics CRM on regular basis can attest, these systems already work together well from a user perspective. But, they do use separate interfaces for some back end tasks such as administration and billing. With the next update of Dynamics CRM Microsoft plans to streamline these areas.
So there you have it, a sneak peek at the next round of updates Microsoft has planned for Dynamics CRM. What do you think? Are there additional changes you would like to see? Which of these updates are you most excited about? Leave me your thoughts in the comments below.
If you’d like to learn more about how Microsoft Dynamics CRM can help your business succeed, please feel free to .
By: Laura Heinbockel Intelligent Technologies, Inc., a Greensboro, NC Microsoft Dynamics Partner
