I’ve been watching some of the recent Twitter posts about the purported shortcomings of Salesforce.com versus Microsoft Dynamics CRM so I thought I’d share them as they appeared (without adding any personal commentary) with our CRM Software Blog readers.
1-Salesforce.com does not offer an on premises option. Microsoft Dynamics CRM offers multiple deployment options.
2-Salesforce.com charges a monthly fee for offline access. The
3-Salesforce.com has no duplicate record detection. Microsoft Dynamics CRM supports duplicate detection out of the box, and enhanced functionality is coming with the Q4 2011 Service Update.
4-Users cannot access Global Search in Salesforce.com without enabling Chatter.
5-Outlook attachments aren’t captured in Salesforce.com. This is standard functionality with Microsoft Dynamics CRM and Outlook.
6-Salesforce.com doesn’t allow multiple profiles. Users must create profiles for every situation. In Microsoft Dynamics CRM, this is standard functionality.
7-Salesforce.com for Outlook doesn’t allow users to create multiple day events. Microsoft Dynamics CRM and Microsoft Outlook support a common productivity scenario like multiple day events.
Disclaimer: As a user of Microsoft Dynamics CRM I can attest to the accuracy of most of the Microsoft Dynamics CRM information above insofar as the functionality that I use. But I have not independently verified the veracity of the Salesforce.com information. Still, if you’re evaluating both CRM systems, these are some good points on which to focus.