Be sure to check out the on-demand recording of the webinar, "CRM in the Age of the Cloud: Trends, Rules, and Lessons for Engaging the Socially- Empowered Customers".
Learn from the experts as Brent Leary and Michael W. Thomas, along with guest speaker, John Johnston discuss how social tools impact the customer experience, the importance of integrating social information into core business functions, and how building a CRM in the Cloud strategy can aid in increasing customer loyalty.
You can read more and downloand this webcast at the Dynamics Cafe .
by Customer Effective,
