Microsoft offers downloadable, add-in accelerators that will add to your existing Microsoft Dynamics CRM solution and that serve specific business needs. These accelerators are available at no cost and show how Microsoft Dynamics CRM can be configured and extended to broaden marketing, sales, and service capabilities.
The eService accelerator is a self-service portal that delivers multi-channel service around the clock and fully integrates into Microsoft CRM customer service, enabling your customers to view and edit their personal information. You can open a service case, search for a solution, and schedule services in a time frame that works for your clients. With the Event Management accelerator, you can maximize revenue opportunities by setting up, managing, and optimizing events for your organization. You can then capture and track all responses and leads from those events. The CRM Event Notification accelerator allows the user to efficiently deliver information that is relevant to business roles. This can work as a reminder of important business events for the week as well as future travel and meetings. Notifications can be viewed in Outlook, a Web portal, or Windows Vista gadget.