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Gartner’s Magic Quadrant for Sales Force Automation – Microsoft a Leader and Visionary

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Interestingly, this year Gartner chose to evaluate Microsoft Dynamics CRM as two separate products: the on-premise version (Leader) and the online version (Visionary).  Great acknowledgments by such an esteemed analyst like Gartner but we were a little surprised by the wide gap between the two.

At ForgeXRM, especially since the release of Microsoft Dynamics CRM 2011, we look at them as two different deployment options – host it yourself (on-premise) or have Microsoft host is for you (online); we don’t look at them as two different products.  However, several points can be made for either argument.

Gartner’s cautionary items under Microsoft Dynamics CRM Online are valid but will most likely be addressed in subsequent releases since Microsoft is clearly leading with “The Cloud” deployment model.  Microsoft Dynamics CRM Online is white hot right now and we believe the best is yet to come.

The fact that Landslide, FrontRange (Goldmine), and Maximizer have been dropped from the Magic Quadrant was a little surprising, but it’s a sign that even once popular, mainstream CRM systems are becoming less competitive in this CRM market.  Landslide evangelizes that its core focus is SFA, so I’m sure this wasn’t well received by them.  And Goldmine and Maximizer have been listed ever since we can remember.

ForgeXRM + Microsoft

ForgeXRM develops innovative solutions that drive productivity and empower businesses to achieve more with the Microsoft Power Platform and Dynamics 365.

With our deep specialization, industry-leading CRM solutions for Insurance and Wealth Management, and Add-Ons for Project Management and our configurable XRM Grid Control, we accelerate innovation and empower businesses to maximize their CRM investments.

Contact ForgeXRM today. We’d love to connect and learn more about your goals and explore how ForgeXRM + Microsoft can support your organization’s needs.

By Ryan Plourde, ForgeXRM, www.forgexrm.com

Ryan Plourde

By Ryan Plourde, Principle and Owner, ForgeXRM

As Founder of ForgeXRM, I bring 30+ years of experience helping businesses streamline operations and strengthen relationships through CRM/XRM solutions built on Microsoft Dynamics 365 and Power Platform. My focus is on delivering tailored software solutions that solve real business problems, whether you're managing people, products, or processes. Previously, I founded AbleBridge, a leading Microsoft Partner/CRM solutions provider acquired by Crowe LLP, where I led the firm’s Microsoft practice.
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1 thought on “Gartner’s Magic Quadrant for Sales Force Automation – Microsoft a Leader and Visionary”

  1. CRM Software

    Gartner’s cautionary items under Microsoft Dynamics CRM Online are valid but will most likely be addressed in subsequent releases since Microsoft is clearly leading with “The Cloud” deployment model. Microsoft Dynamics CRM Online is white hot right now and we believe the best is yet to come. COuld you please explain about This
    CRM software.

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