Last month Microsoft Corp. announced that Microsoft Dynamics CRM has been placed in the Leaders quadrant of the
By looking at and assessing CRM software, the Magic Quadrant is a research report that places the software into certain categories according to how well suited it is for the service industry. Gartner defines the Leaders category as software with market-defining vision and solid new references for multiple geographies and vertical industries.
To be placed in this category by an independent research report is very exciting for both Microsoft and its Independent Software Vendors (ISVs) who have developed software on the Microsoft Dynamics CRM framework. It lets us know that Dynamics CRM is not only considered one of the best CRM systems for customer service, but that it is also leading the way in development and innovation.
For an ISV product like IPM, which is mostly concerned with
This innovation has allowed us to use the Service section of Dynamics CRM in a slightly different way from a strictly customer service perspective. By creating a link from a service job through to an IPM project, the customer service features of Dynamics CRM are now even more relevant to the construction industry. This link allows IPM users to schedule technicians on site and update the service calendar to provide a comprehensive display of all the scheduled service activities for each technician. Another added functionality is that the newly created service job can either be added to an existing IPM project for the purposes of costing it against the project, or used to create an entirely new IPM project for companies specifically concerned with service work.
The ability to
To find out more about how your project management needs can benefit from the combination of a CRM system and a project management solution, contact
By Reef Fielding, IPM Global: the creators of IPM –