Microsoft Dynamics CRM was recently ranked as a leader in Gartner’s CRM Customer Service Contact Centers Magic Quadrant. Gartner’s Magic Quadrant for CRM Customer Service Contact Centers focuses on the business software used by the customer service agent when engaging the customer. Criterion for the Magic Quadrant includes social media trends, a strong application and technology refresh cycle. To stay competitive, CRM vendors must provide support in the areas of contact centers, Web, analytics and social CRM.
What does this mean for you?
If you are evaluating CRM software solutions, Gartner’s Magic Quadrant is a key evaluation tool in creating a short list of vendors. If you are already using Microsoft Dynamics CRM rest assured of your investment and the future of the software.
For more information on Microsoft CRM, contact SBS Group here or call 732.476.5909 and inquire about our Quick Start CRM Program. SBS Group can get you up and running on Microsoft CRM in just 6 days…find out more here.
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