Forrester Research: Microsoft Dynamics CRM 2011 gives a 243% Return on Investment

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Forrester Research, an independent technology and market research company, recently conducted an in depth review of nine companies that have installed Microsoft Dynamics CRM 2011. The study reviewed how Microsoft CRM Online impacted sales productivity and customer service productivity, as well as the marketing dollars saved by installing Microsoft CRM. The study further looked at areas such as streamlined processes and operations, productivity savings, and ease of integration. The study accounted for all software costs and man hours involved in implementing Microsoft CRM.

The results were astonishing.  The study found that a business installing Microsoft CRM Online can expect a 243% Return on Investment, and that the solution will pay for itself in 4 months. The full Forrester Research report, can be found here

As businesses continue to reevaluate their CRM systems, they are increasingly choosing Microsoft Dynamics CRM. To find out why, and to learn more about the deep discounts Microsoft is offering right now, contact Intellitec Solutions at 866-504-4357.

By Intellitec Solutions, Microsoft Dynamics CRM Partner serving Delaware

1 thought on “Forrester Research: Microsoft Dynamics CRM 2011 gives a 243% Return on Investment”

  1. Thats a powerful statistic. Although, I am sure that the ROI would vary greatly between business types. I have to say Microsoft Dynamics CRM is certainly better than the other CRM systems that I have used.

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