So I’ve been reading up on the features of
The feel of Microsoft Dynamics CRM 2011
In the new version of CRM it has a new user interface that allows you to stay on one page rather than flip from tab to tab. Now that’s a time saver – all the information on one screen.
It now has the Ribbon interface that is used through most Microsoft Office applications. I’ll admit when the Ribbon was first introduced, I hated it. But once I accepted the change, embraced it and it started to appear in all my applications, my love for the Ribbon grew. It all comes down to consistency. Whether you are in Word, CRM, or PowerPoint, you know how the Ribbon works. That’s a comforting feeling.
In the new version, Outlook is no longer a plug in – it is a true native Outlook experiences. You have the preview pane with the ability to set up reminders and follow ups just like you would in Outlook. Just think, if you’ve never used CRM before but have used Outlook for years, this would be fairly easy for someone new to pick up. Did you know that there are over 500 million information workers that use Outlook on a daily basis? That’s a lot of people who at first glance at CRM, have some comfort level with the product because of their Outlook experience.
The electronic fabric of our lives?
Perhaps CRM 2011 will become the electronic fabric of our lives. All our customer interactions will tie back to our CRM system. If it is a tool you feel comfortable using, you’ll try to maximize all the available features and perhaps increase your productivity.
So are you wondering if CRM 2011 is a good fit for your organization? Contact
By Vanessa Veflin,