Microsoft has released the online version of highly anticipated
Look and feel of Microsoft Office
The first things users will notice when they launch Microsoft Dynamics CRM 2011 is a contextual ribbon similar to Outlook 2010. This allows for easy navigation, and gives users the ability to perform tasks that previously were only accessible within a record.
Advanced User Personalization
Microsoft Dynamics CRM 2011 allows users to configure their workplace to meet their information needs and job function. This allows users to have the information they need when they open CRM.
Create Marketing Lists from multiple sources
With previous versions of Microsoft CRM, creating a marketing list required manually selecting entities to add to a marketing list. This could be time consuming, and restrictive if you wanted to create a list of multiple types of contacts – for instance, clients, prospects, and contacts. Dynamics CRM 2011 gives you advanced find capabilities to automatically create marketing lists based on multiple types of criteria.
Enhanced Business Intelligence Functionality
The new version of CRM gives users real-time dashboards that are easy to use. Users can quickly configure multiple dashboards to monitor sales, customer service cases, or just about any other function tracked in CRM. The dashboards can be set up for shared use, and can include charts with drill-down intelligence.
By Intellitec Solutions,