New Features in Microsoft Dynamics CRM 2011

Microsoft has released the online version of highly anticipated Dynamics CRM 2011, with the on-premise version to follow in a few weeks.   This latest version of Microsoft CRM will give customers familiar, intelligent, and connected experiences for people inside and outside an organization. Some of the highlights:

Look and feel of Microsoft Office

The first things users will notice when they launch Microsoft Dynamics CRM 2011 is a contextual ribbon similar to Outlook 2010. This allows for easy navigation, and gives users the ability to perform tasks that previously were only accessible within a record.

Advanced User Personalization

Microsoft Dynamics CRM 2011 allows users to configure their workplace to meet their information needs and job function. This allows users to have the information they need when they open CRM.

Create Marketing Lists from multiple sources

With previous versions of Microsoft CRM, creating a marketing list required manually selecting entities to add to a marketing list. This could be time consuming, and restrictive if you wanted to create a list of multiple types of contacts – for instance, clients, prospects, and contacts. Dynamics CRM 2011 gives you advanced find capabilities to automatically create marketing lists based on multiple types of criteria.

Enhanced Business Intelligence Functionality

The new version of CRM gives users real-time dashboards that are easy to use. Users can quickly configure multiple dashboards to monitor sales, customer service cases, or just about any other function tracked in CRM. The dashboards can be set up for shared use, and can include charts with drill-down intelligence.

By Intellitec Solutions, Microsoft Dynamics CRM Partner serving Delaware