Last month two members of 2B Solutions had the opportunity to participate in Cloud Acceleration Lab in Redmond, WA. Microsoft made available 14 on-site advisors to help 16 partner companies develop their industry solutions using CRM 2011 Online. Also, we were fortunate to meet and work with nine Dynamics CRM MVPs, who came from a variety of partner companies all over the world to share their insight and experience. We also had a question and answer session directly with the CRM 2011 development team. Overall, it was a huge opportunity to network and learn from the most influential players in the Microsoft Dynamics CRM community.
As I participated in the week-long workshop, I was amazed at the amount of time, money, and effort Microsoft was investing to help prepare the partner community and their software solutions for CRM 2011. While this is happening behind the scenes, and is not generally in the customer’s view, I think it is vitally important that our customers know and understand the level of support Microsoft is providing to the Dynamics CRM partner community. Usually is compared to other CRM systems based on characteristics like features, usability, scalability, flexibility, etc., and by all these measures, it scores very well. But another critical item to compare between CRM solutions is the level of support provided to the partners that will be developing and implementing your solution. In this category, it would be hard to imagine that any partners enjoy the level of support that we have in the Microsoft Dynamics CRM community.
By Alan Camp, 2B Solutions –
