- Closely monitor customer service and support processes with dashboards and scorecards.
- Identify and address issues and refine key performance indicators (KPIs).
- Use the Windows Mobile SDK to customize your mobile applications.
- Enhance customer service with better communications between field service and office staff.
- Define services with related resources and work schedules to increase precision.
- Save time with easy, visual scheduling.
- Get a centralized view of service workers’ calendars and resources to optimize scheduling.
- Save time and costs with increased visibility into how well current scheduling is fulfilling service goals.
With a 360-degree view of your customers, you can
The 20 years of experience we here at Rimrock Corporation can provide ensures that your implementation will be a success. Rimrock Corporation also offers a full line-up of Microsoft Dynamics classroom training suited to your needs and your schedule to help your staff maximize the power of the software solution.
Posted by Jonathan Taub, Rimrock Corporation