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Jonathan Taub, Rimrock Corporation

Expectations Are Set When Using Microsoft Dynamics CRM

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The number one key to effective communications is clear expectations. One way to certain demise with your customers is to fib about what you can provide and when you can provide it. Some of us know this the hard way, but it’s never too late to turn that communication downward spiral into a concise sale and project plan.

Microsoft Dynamics® CRM ensures the data you see is accurate through a number of features.

  • Closely monitor customer service and support processes with dashboards and scorecards.
  • Identify and address issues and refine key performance indicators (KPIs).
  • Use the Windows Mobile SDK to customize your mobile applications.
  • Enhance customer service with better communications between field service and office staff.
  • Define services with related resources and work schedules to increase precision.
  • Save time with easy, visual scheduling.
  • Get a centralized view of service workers’ calendars and resources to optimize scheduling.
  • Save time and costs with increased visibility into how well current scheduling is fulfilling service goals.

With a 360-degree view of your customers, you can resolve issues quickly and reduce handling times with advanced customer service software. By automating processes, you can also reduce costs and help to ensure consistent customer service is delivered. You can accurately set expectations and stay on track to meet those expectations for your customers.

The 20 years of experience we here at Rimrock Corporation can provide ensures that your implementation will be a success. Rimrock Corporation also offers a full line-up of Microsoft Dynamics classroom training suited to your needs and your schedule to help your staff maximize the power of the software solution.

Posted by Jonathan Taub, Rimrock Corporation Toronto Ontario Microsoft Dynamics CRM Partner

2 Responses to “Expectations Are Set When Using Microsoft Dynamics CRM”

  1. We have high hopes for CRM 2011. our users are badmouthing IT and CRM in general. They feel the screens are too slow, data entry takes too long, and that it doesn’t work on mobile devices like the ipad or iphone.

    We feel for them. They need to use CRM but the pain is real. CRM isn’t easy as pie. WE do hope some more has been done to mack CRM online a usefull tool.

  2. […] spend a lot of time managing expectations with our clients. Check out our CRM SoftwareBlog post on how Dynamics CRM can help you manage expectations with your customers. This entry was posted […]

 

 
 
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