Before the release of
In the latest release of the product, there’s very little difference between
So, what do you have to do differently if you’re implementing Microsoft Dynamics CRM Online as opposed to on-premise?
Because the two products are now effectively the same, the implementation process for Microsoft Dynamics CRM Online is also much the same as the on-premise version. That’s not to say there’s no difference, but the most important considerations are similar, just with a slightly different slant.
The rapid implementation times possible with Microsoft Dynamics CRM Online, which can even provide an ‘instant on’, is an advantage in many respects. However, as with any
Take Ownership of the System
With Microsoft Dynamics CRM Online, the application is not stored on hardware in your business or looked after technically by your IT staff or Business Partner to the level that an on-premise version would be. So, it’s easy to feel less ownership of the system after it’s up and running. But
The Flexibility to Adapt and Change
Microsoft Dynamics CRM, however it is deployed, is an extremely flexible product that can be changed and adapted as your business changes.
One of the key benefits of Microsoft Dynamics CRM over many other CRM products is that, not only is it available as both an on-premise and cloud-based CRM solution, but it’s also easy to change deployments. It’s straightforward to move from a cloud to on-premise deployment or vice-versa. So you can start off with Microsoft Dynamics CRM Online (you could take advantage of a
In addition, unlike many cloud-based CRM software solutions, Microsoft Dynamics CRM Online integrates extremely well with a wide range of other applications. Perhaps unsurprisingly, it integrates well with other products in the Microsoft business software portfolio such as Outlook, and products in the Office suite (so you can easily import and export documents to applications such as Excel and Word). It has ‘out of the box’ integration with SharePoint, making it easy to share information with all departments within your business, your customers, and suppliers. It also works well with Microsoft ERP solutions, and for example
Whether your choose to deploy Microsoft Dynamics CRM in the cloud or on-premise, make sure you discuss your options fully with an accredited and experienced Microsoft CRM business partner. They will be able to advise you on the most suitable deployment option for your business, help you define KPI’s and business processes, scope your project, and will usually work to a defined implementation methodology. They will also be able to provide comprehensive advice, training, project management, reviews, and support services, and help you tailor Microsoft Dynamics CRM 2011 to meet the precise needs of your organisation.
By Concentrix Ltd: an independent