Welcome to some thoughts from my attendance at EXTREME CRM 2010! The buzz here is amazingly positive, and I am completely overstimulated. Here's the good news: I've got tons to share and will be writing more as soon as my plane lands. For now, here are some highlights.
As you may know, will be a major enhancement to an already strong solution. Expect significant improvements in functionality, flexibility, integration, and ease of use. Some of the new features that have grabbed my attention today include:
- Dashboards – a huge improvement in power, customizability, and interactivity (drilldown).
- Custom Activities – create your own customer specific activities for tracking with CRM.
- Role based Forms and Views – now users, depending on what they do, will see different forms and information.
- Field Level Security – limit what fields people can or cannot see and update, based on their role.
- Customer Service – almost a complete rewrite with improvements in many of the component processes.
Are you excited yet? We are. As if that weren't enough, there are tons of Independent Software Vendors here hawking their wares, and a few to take note of:
- Hoovers – Integration with CRM that improves your insight into your customers and prospects, cleanses your data, improves your overall marketing and sales efforts.
- ExperLogix – Provides guided definition of product configuration process to accelerate quoting and sales process.
- TenDigits – Mobile solution with deep functionality that works on the Blackberry, Windows Mobile, and iPhone / iPad devices.
Bottom line - the future is extremely bright for Microsoft Dynamics CRM. If you've got it, be thrilled at what's around the corner. If you're considering it, take a good look at what it currently brings to the table and all that you can look forward to.
by Rick Feterick, Feterick & Associates, Inc. - .
above, I would digrsaee with him that the assumption that manufacturing work is left to the working poor who don’t want to be there. The majority of our laborers are perfectly happy doing that manufacturing job. They choose that job because they can go home after work and don’t need to worry about any of the issues of running the business. They are content with their position because they can make a living where they want to live and are perfectly happy with the life they have chosen. I would say it is the media who makes them wonder whether they are doing a worthy job or not, and implies that they are the downtrodden. I would say from my experience only about 10% of all employees aspire to do more than what they are presently doing, and are using the present job as a stepping stone to do more in life. Most folks don’t want the hassle that a manager or boss has to go through. They just want a job that they can punch in and punch out and then go home after work and enjoy their life without the pressures of running a business.Manufacturing has built the USA into the world powerhouse it is today and that is why the citizens of the US have prospered as well. Manufacturing takes a raw material and turns it into something that helps make everyones life easier, from the bottom to the top of the food chain. It creates something and allows us to give back to the world more than we take. It makes peoples lives better and is something to be proud of. Happiness is not just about making money in this life.