Here’s some news about a forthcoming ERP software release from Microsoft that’s also great news for many businesses using Microsoft Dynamics CRM.
Without going into technical details, effective integration between ERP and CRM solutions is not as straightforward as it may first appear. As well as a number of technical and functional considerations (the two products have different ways of working), there are also different types and levels of integration. However, the built-in integration with
Before the release of Microsoft Dynamics NAV 2009 R2, integration with Microsoft Dynamics CRM meant deploying an additional piece of software or connector programme to link the two applications. This is no longer the case. The built-in integration is included with the product; it doesn’t rely on third-party software and is fully supported by Microsoft. It includes standard maps for out-of-the-box integration, so can be up and running quickly and efficiently. It is also designed to enable your business partner to easily deliver customisations or more complex integrations if these are your requirements. And it works with both
Being from the same family of products, Microsoft Dynamics CRM and Microsoft Dynamics NAV are obviously closely related. But they are also particularly suited for integration.
Microsoft Dynamics CRM and Microsoft Dynamics NAV integrate well not just from a technical point of view, but also from a user’s point of view. Microsoft Dynamics CRM 2011 enables users to personalize their workspace, for example by creating personal views, adding commonly used records, and designing their own dashboards. And just like Microsoft Dynamics NAV, Microsoft Dynamics CRM 2011 uses role tailored functionality. This has been available in Microsoft Dynamics NAV for some time, and I’m sure its success was one of the reasons for including it as one of the new
Integrating a groundbreaking CRM solution with a highly effective ERP product makes a powerful and productive combination. We’re looking forward to the release of Microsoft Dynamics NAV 2009 R2 and improving business productivity for a range of our clients through its integration with Microsoft Dynamics CRM.
If you’re a UK business and need advice or more information about any of these products, please don’t hesitate to get in touch with Concentrix.
By Concentrix Ltd: a