For the past 10 years, CRM vendors have been “talking the talk” about mobile CRM. Now they are finally able to “walk the walk” through the enhancements made around CRM applications, including Dynamics CRM, via mobile devices. The sole focus around mobile access has been on utilizing CRM via cell phone devices. However, today mobile device choices are expanding beyond the cell phone to other Smartphone devices, the iPad and other multi-purpose mobile devices. So why should you consider going mobile?
Top Reasons:
Improvements in the devices themselves - larger, crystal-clear screens and network access times improved greatly. The existence of the ability to multitask on mobile devices allows staff members to talk to a customer on the phone and also access the CRM application at the same time making full use of the device and servicing the customer.
Increased sophistication of the CRM user - CRM users (yes, you!) now consider mobile technology as a necessary tool in their everyday customer support and sales activities.
Applications and software that are now worth using via a mobile device - CRM vendors have improved the core CRM application to interact with mobile devices, including Microsoft CRM. Alerts notifying activity or changes can be delivered to mobile users, who have immediate access to address the issue in the CRM application and interact with the customer or prospect immediately.
Success Stories of mobile device adoption for Dynamics CRM are on the rise today – HealthSouth, a Microsoft Dynamics CRM and Blackberry Integration and Award Winning Solution. HealthSouth utilized the Blackberry mobile device and enabled remote staff to stay in touch with doctors, healthcare professionals and to immediately accommodate potential patient use of Health South facilities and services. The productivity results have been very positive since deployment of the solution. This successful mobile device solution has won awards from Microsoft and RIM Technologies.
Going mobile is only going to continue to be an increasing need. If you need to examine your sales processes and needs, please contact SBS Group and schedule a complimentary needs assessment. You can reach SBS at [email protected] or 732.476.5909.
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.