Microsoft has released the much awaited Microsoft Dynamics CRM 2011 in beta today. Having seen early previews of the product – I am very excited about this release. was a huge leap forward to provide enterprise scalability, performance, and a true multi-tenant architecture. Microsoft Dynamics CRM 2011 takes that release and builds in usability, a ribbon like interface, more of a flat UI that requires fewer clicks, and better visualizations.
Figure: Powerful Visualizations are native to Microsoft Dynamics CRM 2011.
Some of the key features are listed below:
- Familiar experiences through a next-generation native Microsoft Outlook client, Microsoft Office contextual CRM Ribbon, RoleTailored design and user personalization
- Intelligent experiences through guided process dialogs, inline data visualizations, performance and goal management, and real-time dashboards
- Connected experiences through cloud development, Windows Azure integration, contextual Microsoft SharePoint document repositories, teamwork and collaboration, and the Microsoft Dynamics Marketplace
Marketplace
The market place is interesting as it becomes a single place for partners to publish their solution and allows customers to view them and get the solutions rated and ranked
Figure: Dynamics CRM 2011 Market place helps customers find effective and reviewed solutions faster
Graphs
Graphs have been enhanced so you can easily zoom into them or with the click of a button see what is behind them. For example, the image below shows a Sales pipeline with the opportunities that make up the pipeline.
Figure: Microsoft Dynamics CRM Pipeline with opportunities are part of it – example of improved visualizations
The final version of the Microsoft Dynamics CRM 2011 service will be available by the end of the year in 40 markets and 41 languages. I will be reviewing the product closer and will have a Dynamics CRM 2011 – What’s New white paper out soon.
Sandeep Walia is the Chief Executive Officer of Ignify. provides for . Ignify is a Top-tier Microsoft Gold Certified partner ranked in the and both the . Ignify offers Dynamics CRM to , , insurance companies, and to several other businesses. Ignify has offices in Los Angeles, Silicon Valley, Nashville, Chicago, Toronto, Manila, Pune and Bangalore.
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