What’s Taking Shape for the Next Generation of Microsoft Dynamics CRM Cloud?

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Today, at Microsoft’s Worldwide Partner Conference, Stephen Elop officially introduced Microsoft Dynamics CRM 2011 (formerly codenamed “CRM5”).  Starting with Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2011 beta will be released this September.   

Microsoft is promising that CRM 2011 will provide “The Power of Productivity” through next-generation cloud productivity features including:

Familiar Experiences

  • A new and improved Microsoft Outlook client experience enables CRM information to be previewed and formatted using native Outlook functionality
  • The contextual Ribbon that is familiar in Microsoft Office has been added to the CRM client for consistent navigation across products
  • Role-based forms and views ensure that professionals have fast access to the relevant information that they need yet are prevented from seeing data that they are not authorized to view
  • Users can create personalized views, add commonly used records and design personal dashboards to measure performance

Intelligent Experiences

  • Users can quickly create and share inline charts with drill-down intelligence to visually navigate data and uncover new insights
  • Businesses can rapidly configure multiple real-time dashboards to actively monitor business performance and improve decision-making
  •  Organizational goals can be managed with flexible definitions for key performance indicators to track and measure progress against metrics
  •  Employees can be provided with step-by-step guidance through any business process or interaction using guided process dialogs

Connected Experiences

  • If you own Microsoft SharePoint Server, you can take advantage of contextual documents by easily provisioning SharePoint document repositories and embedding them directly within Dynamics CRM
  • Leverage the .NET Framework 4 to develop and deploy custom code for Microsoft Dynamics CRM Online using Microsoft Visual Studio and incorporate Microsoft Silverlight, Windows Communication Foundation and Language Integrated Query into cloud solutions
  • Create, manage and help protect solution from creation to distribution through versioning, dependencies and security features.
  • Quickly find, download and apply custom solutions and extensions using the new Microsoft Dynamics Marketplace (also coming in September 2010) which is embedded within Dynamics CRM

Sign-up to participate in the public beta of Microsoft Dynamics CRM Online

By Socius, an Ohio Microsoft Dynamics CRM Partner

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