With the upcoming release of Microsoft Dynamics CRM 2011 (aka CRM 5.0 – a name I personally like better!) right around the corner I wanted to reflect on Microsoft’s self professed ‘Top 60 Features’ list for Microsoft Dynamics CRM 4.0. AbleBridge has been testing for the past 7 months and we’re very excited for its release and general availability. But at the end of the day, it’s this core set of features that make Microsoft Dynamics CRM the best CRM technology investment an organization can make – now and in the future.
Download a copy of the full deck, “”:
ENHANCE PRODUCTIVITY
1. Internet-Facing Deployment
2. Smart Search
3. Load Status Bar
4. Most Recently Used Entities List
5. Tracking Breadcrumb
6. Web Mail Merge
7. Activity Synchronization
8. E-Mail Smart Matching
9. E-Mail Promotion to Lead or Case
10. Presence Visibility
11. Campaign Automation
12. Resource Center
STREAMLINE BUSINESS PROCESSES
13.
14. Workflow Wizard
15. Workflow Accessibility
16. Expanded Workflow Actions
17. Dynamic Data Access for Workflow Design
18. Multi-Stage Workflows
19. Choice of Design Environments
20. Advanced Workflow Expressions and Triggers
REPORT WITH EASE
21. Scheduled Reporting
22. Reporting Wizard
23. Offline Reporting
24. Integrated Reporting Access Model
25. Advanced Find
26. Dynamic Data Connections in Microsoft Office Excel
27. Activity Reporting
MANAGE DATA INTELLIGENTLY
28. Data Import Wizard
29. Duplicate Detection
30. Reusable Data Import Maps
31. Data Import Validation
ALIGN BUSINESS AND TECHNOLOGY
32. Advanced Entity Relationship Modeling
33. Smart Navigation 34. Device Client Access License
35. Read-Only Client Access License
SUPPORT GLOBAL BUSINESS REQUIREMENTS
36. Multi-Tenancy
37. Multi-Language
38. Multi-Currency
39. Multiple E-Mail Platform Support
EFFECTIVELY MANAGE CRM
40. System Job Monitor
41. Monitoring and Diagnostics
42. Office Client Diagnostic Tools and Reports
43. Client Tracing and Troubleshooting File
IMPROVE MANAGEMENT EFFICIENCY
44. Migration of Customizations
45. Organization Import Wizard
46. Extended Portable Application Model
47. Bulk User Add
DELIVER ON AVAILABILITY, PERFORMANCE, AND SCALABILITY REQUIREMENTS
48. Microsoft SQL Server Mirroring
49. Enhanced Performance
50. Clustering and Load Balancing
51. Component Scalability
QUICKLY DEVELOP, INNOVATE, AND DEPLOY
52. Metadata Application Programming Interface
53. Offline Customizations
54. Event Framework Plug-Ins
ADDITIONAL FEATURES
55. Citrix Support
56. Automatic Client Updates
57. Path-based URLs
58. Pop-Up Blocker Detection
59. New Accessibility Features
60. Advanced Quote Printing
This feature set is also why Forrester, an independent research firm, just recognized Microsoft Dynamics CRM as a Leader in the Forrester Wave Report for both Mid-size AND Large organizations.
Here is a link to the .
by AbleBridge, a
