Microsoft Dynamics® CRM 5.0 development will be formally introduced "within the next twelve months," according to Craig Unger, general manager of Microsoft Dynamics CRM R&D. But what are they enhancing within this new version of Microsoft Dynamics CRM?
Speaking at Convergence 2010 in Atlanta, Unger said “40 customers and 400 partners are using the development version of Microsoft Dynamics CRM 5.0”. In a question-and-answer session with Microsoft Dynamics CRM general manager Brad Wilson, Unger emphasized both the
He spoke about the importance of "consumerization" of Microsoft Dynamics CRM 5.0-"delivering the experience as the user does." That means, for example, integrating with Outlook, having "little bits of Microsoft Dynamics CRM on your mobile phone," and being able to capture leads from social networks, all without having to go back and forth between two or three applications.
Unger said that Microsoft Dynamics CRM 5.0 will be designed as well "to get a 360-degree view of customers...If you want to stay competitive...you have to have a view of customers from when you first made contact." Microsoft Dynamics CRM 5.0 will help with "integration of data that may like in your system."
If you have further questions on details of the
By Jonathan Taub with Rimrock Corporation ,