The following announcements were made by Stephen Elop, president of Microsoft Business Division, and Kirill Tatarinov, vice president of Microsoft Business Solutions, as part of a joint keynote address at Convergence 2010:
This month’s service update for Microsoft Dynamics CRM will deliver seamless integration with Microsoft Dynamics GP 2010 offering huge functionality for Dynamics users.
Elop said. "Our upcoming Microsoft Dynamics ERP and CRM releases deliver solutions that work well together and take advantage of existing IT investments."
Microsoft’s approach focuses on improving the connectivity of the business to other systems, data and people through developer tools and resources:
New Portal accelerators. The service update adds new Portal accelerators for Microsoft Dynamics CRM Online. These accelerators include Event Management, eService and Partner Relationship Management and allow organizations to extend their reach and extend the power of CRM to external constituents.
New developer tools and resources. The service update provides new developer tools in the updated Microsoft Dynamics CRM Software Development Kit (SDK) to enable the connection of Microsoft Dynamics CRM Online with other on-demand and on-premises applications and services such as Windows Azure.
Microsoft Dynamics CRM and Microsoft Dynamics GP integration. A new built-in integration framework for Microsoft Dynamics GP and Microsoft Dynamics CRM enables customers to connect the two systems to help provide business insight and improve user productivity across financials, supply chain, and sales and service. The integration is supported with both on-premises and cloud versions of Microsoft Dynamics CRM for Microsoft Dynamics GP 2010 and Microsoft Dynamics GP 10.0.
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