Improve Customer Service With Complete Centralized Customer View Through Dynamics CRM

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Do your customers know more about their relationship with your company than your employees do?  80% of business leaders believe they do a good job in building customer relationships, while only 8% of their customers agree, according to research from The Whetstone Edge.  If your organization uses more than one system to record and manage your customer touch points, centralized access to customer information will help your employees see the full relationship.

Creating  a foundation, a master data source to provide a complete view of your customer with Microsoft Dynamics CRM provides that one source of information, no matter where the data is housed.  An integration solution with low cost of ownership and easy to extend to other data sources, Dynamics CRM enables flexibility to match and merge information from other applications.  CRM enables applications to transfer data in real-time or in scheduled batches in either a bidirectional or unidirectional configuration.

Dynamics CRM is easy for people throughout your organization to access—and use.  Employees can use CRM in the office, at home, or on the road to access customer information and respond no matter where they are working. Sales organizations and service personnel enter the latest information on customer accounts from just about anywhere, so you always have complete, current information. This means that even remote sales organizations are never out of touch with their customers.

Give your employees complete centralized access to customer information for better customer service.  Contact Steve Kane at 301-634-2404 or to find out how BroadPoint Technologies, the premier Dynamics CRM reseller in Virginia, can help you have a more meaningful relationship with your customers.

by BroadPoint Technologies, your Virginia Microsoft dynamics CRM Partner

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