Extending CRM Functionality, No Strings Attached

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I find that many people I converse with about Microsoft Dynamics CRM are not using Microsoft's free Accelerators, or in some cases, never even knew they existed.  I wanted to take a few moments to shed some light on the subject and discuss a few of the free add-ons from Microsoft.

CRM Accelerators are a range of add-on solutions developed for Microsoft Dynamics CRM 4.0 customers and partners.  Each accelerator is available at no cost and will showcase how the CRM 4.0 platform can be configured and extended to broaden marketing, sales and service capabilities.  Microsoft Dynamics CRM customers and partners are encouraged to further extend these accelerators to meet their specific business needs. Each accelerator is supported as per any other customization for Microsoft Dynamics CRM that follows SDK guidelines.  Additionally, all samples are supplied with full source-code so they can be extended further to meet specific customer requirements.

Highlighted Accelerators

  • Notifications: Allows CRM users to subscribe to RSS feeds of their CRM views. For example, if  you have a view in CRM that displays your user's leads in CRM, you can have a notification RSS which you can use outside of CRM (RSS reader application, Web Browser or even a Windows gadget for instance) and see the identical information.
  • Event Management: Event management gives organizations the ability to manage planning, execution, tracking  and reporting requirements for events, particularly with web registration for events which can then be tracked in CRM
  • eService: Allows users to extend entities to an IIS driven website (customer portal.)  Sample data set includes case management capabilities within the portal. For example, a CRM user can invite a customer to join the portal and once logged in the customer can log cases which feed directly into CRM.

Microsoft offers several other accelerators in addition to the three I have highlighted.  Be sure to check out CodePlex and ERT Group for additional information.  I encourage you to take a look at these free add-ons and see how they might benefit your organization.  Happy customizing.

By ERT Group – Florida Microsoft Dynamics Gold Certified Partner

1 thought on “Extending CRM Functionality, No Strings Attached”

  1. Finding customer specific requirements has long been a challenge. In fact, a survey of current automotive suppliers found that a significant number did not know where to go for the latest applicable customer specific requirements. For registrars and end users, this represents a serious problem. How can rules be followed and enforced if they are not readily available?

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