I find that many people I converse with about Microsoft Dynamics CRM are not using Microsoft's free Accelerators, or in some cases, never even knew they existed. I wanted to take a few moments to shed some light on the subject and discuss a few of the free add-ons from Microsoft.
CRM Accelerators are a range of add-on solutions developed for
- Notifications: Allows CRM users to subscribe to RSS feeds of their CRM views. For example, if you have a view in CRM that displays your user's leads in CRM, you can have a notification RSS which you can use outside of CRM (RSS reader application, Web Browser or even a Windows gadget for instance) and see the identical information.
- Event Management: Event management gives organizations the ability to manage planning, execution, tracking and reporting requirements for events, particularly with web registration for events which can then be tracked in CRM
- eService: Allows users to extend entities to an IIS driven website (customer portal.) Sample data set includes case management capabilities within the portal. For example, a CRM user can invite a customer to join the portal and once logged in the customer can log cases which feed directly into CRM.
Microsoft offers several other accelerators in addition to the three I have highlighted. Be sure to check out
By ERT Group –