To make an impact on customers today—building loyalty in the face of competition that is only a click away—takes more than “good enough.” The organizations that are winning hearts and minds are delivering amazing customer experiences that are personalized, proactive, and predictive across marketing, sales, and service. Amazing service is within reach of every small and midsize business organization.
Until recently, it was challenging for small and mid-size organizations to afford and support the software and data management that builds amazing customer experiences. That has all changed.
With Microsoft, you have a unique opportunity to use familiar tools to know your customers and serve them better—earning their loyalty every single day. With solutions built on Microsoft products and technologies, you can:
- Make sure everyone on your sales and service teams has a complete, consistent view of your customers.
- Find and capitalize on the best opportunities to keep your sales teams focused on the greatest potential.
- Personalize customer experiences by creating end-to-end, outcome-focused journeys that engage at the right time and place.
To help you envision your own potential, we asked Microsoft partners to share stories from organizations that are tapping into the power of Microsoft Dynamics CRM Online and Microsoft’s suite of cloud solutions. These examples will show you how real businesses are changing their customers’ experiences for the better. As you read about these forward-thinking organizations, you’ll undoubtedly be inspired.
Download the white paper now to see how Microsoft Dynamics CRM Online can help you amaze your customers.