When a customer calls with a complaint or service issue, the conversation is between just your company and the customer. But when the customer goes to Twitter to complain, now you have a potential wildfire to contend with. Ignore it, and the flames spread. Address it, but slowly, your company comes across as apathetic. Answer [...]
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Social Media + CRM Accelerates Customer Service Response, Builds Loyalty
July 8, 2011 · ERT Group · No Comments
Tags: customer loyalty, Facebook, florida microsoft CRM partner, LinkedIn, twitter
Posted in About Microsoft Dynamics CRM, Choosing a Microsoft Partner, Compare CRM Packages, CRM 2011, CRM Add-On ISV Products, Dynamics CRM for Customer Service, Dynamics CRM for Marketing, Dynamics CRM for Sales, Dynamics CRM for Social Networking |
Effectively Manage Your Social Networking Strategy with the Microsoft Dynamics CRM Social Networking Accelerator
February 4, 2010 · Affiliated Resource Group · 4 Comments
According to a March 2009 study by Nielson, social networks and blogs are now the 4th most popular online activity, ahead of personal email. In addition, time spent on social networking sites is growing 3x faster than the overall internet rate, now accounting for almost 10% of all internet time. While these statistics point out that business [...]
continue reading...Tags: CRM Accelerators, Microsoft Dynamics CRM, social networking, social networking dashboard, twitter
Posted in CRM Dynamics Upgrades, Dynamics CRM for Marketing, Dynamics CRM for Social Networking |
