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Posts Tagged ‘social networking’

How to Get the Most out of Microsoft Dynamics CRM 2011′s New Social Features (Part 2)

Last month, I wrote a blog entitled, “How to Get the Most out of Microsoft Dynamics CRM 2011′s New Social Features (Part 1).”  As promised, here’s the follow up to that post with even more great tips to help you fully utilize Microsoft Dynamics CRM’s new social features.  If you’re not familiar with Dynamics CRM’s [...]

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How to Get the Most out of Microsoft Dynamics CRM 2011′s New Social Features (Part 1)

In September, I wrote a blog post entitled, “Sneak Peek: Microsoft Plans Exciting Updates for Dynamics CRM.” In that post, I covered several social media tools that were going to be added to Microsoft Dynamics CRM and now that those updates are live, I thought it was time I dedicated a post to helping our [...]

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Social Media Networks in Combination with Microsoft Dynamics CRM Create Marketing Power

Social Media Marketing is an effective and affordable way to reach your prospects. Adding this to the functionality of CRM creates optimal marketing power. According to Gartner, social CRM will be a $1 billion subsector of the CRM market by the end of this year. The various sites, blogs, and communities that comprise this arena represent [...]

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Microsoft Dynamics CRM as Early Warning System: Improve Customer Service With the Social Networking Power of Dynamics CRM

You’ve heard the stories.  An irate or unsatisfied customer tweets about their experience with a company or product.  The story is re-tweeted and more join in while the target company is oblivious to the conversation.  By the time they react, it usually sounds lame and insincere. Microsoft Dynamics CRM can serve as your early warning [...]

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Track Social Media Marketing with Microsoft Dynamics CRM Accelerator

Let’s face it; this social media fad isn’t going out of style any time soon and has actually increased in usage during the past 12 months. According to the Top Eight Customer Management Trends for 2010, three in four adults use social media to connect with each other compared to only 56% in 2007. It [...]

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Effectively Manage Your Social Networking Strategy with the Microsoft Dynamics CRM Social Networking Accelerator

According to a March 2009 study by Nielson, social networks and blogs are now the 4th most popular online activity, ahead of personal email. In addition, time spent on social networking sites is growing 3x faster than the overall internet rate, now accounting for almost 10% of all internet time. While these statistics point out that business [...]

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