Customer Relationship Management or (CRM) is a process designed to develop inter-company practices that result in improved communication and an enhanced customer experience from order through delivery. Employed initially by large multinational companies, the benefits of a Hosted Microsoft CRM or On-Premise CRM solution are now available to businesses of all sizes. It is within [...]
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Want to Manage a Line of Business? There’s An “x” For That!
Microsoft Dynamics CRM is currently going through a very exciting transition from being considered as a CRM application in the traditional sense of customer relationship management to embracing it as a flexible and scalable platform for relationship management of any kind. The essence of this transition has been captured by a handy new acronym, xRM, [...]
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