In a day and age where you can find feedback on the quality and user experience of virtually any consumer product, it is becoming more and more natural to seek out a reference in the early stages of your CRM software selection process. However, because of the complexity of customer relationship management systems, implementations, and [...]
continue reading...Posts Tagged ‘Ohio Microsoft Dynamics CRM’
Customizing Your CRM Solution – Should You Do It?
As you’ve been searching for the right CRM software solution for your organization, I’m sure that you have run across products, like Microsoft Dynamics CRM, that boast about how easy they are to customize. This sounds like a great thing; you can address your unique business needs and hopefully your user adoption rate will be [...]
continue reading...What’s Taking Shape for the Next Generation of Microsoft Dynamics CRM Cloud?
Today, at Microsoft’s Worldwide Partner Conference, Stephen Elop officially introduced Microsoft Dynamics CRM 2011 (formerly codenamed “CRM5”). Starting with Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2011 beta will be released this September. Microsoft is promising that CRM 2011 will provide “The Power of Productivity” through next-generation cloud productivity features including: Familiar Experiences A [...]
continue reading...Microsoft Dynamics CRM Leads the Pack for Midsized and Large Businesses
Microsoft Dynamics CRM was ranked as the strongest customer relationship management software solution for both midsized and large businesses by Forrester Research. Their annual Forrester Wave charts CRM solutions based on the strength of their current product, their future development strategy, and their market-share.
continue reading...3 Reasons Health Insurance Companies Should Consider Microsoft Dynamics CRM
The Congressional Budget Office estimates that the new health care reform law will expand coverage to 32 million Americans by 2019. They also estimate that 24 million will be enrolled through exchanges by 2019, not counting employer coverage. Both of these estimates mean that health plan providers need to quickly take advantage of this short [...]
continue reading...Getting the Most Efficiency with Activities in CRM
Dynamics CRM is a software tool that allows companies to implement their own specific Customer Relationship strategy as opposed to a strategy dictated by the software itself. Similarly, the system provides extreme flexibility to users, allowing them to accomplish tasks many different ways. This flexibility is desireable in a modern software package but it can [...]
continue reading...When It Comes To CRM, Microsoft Has Its Head In The Cloud
More than ever before, it seems that Microsoft is looking to cloud computing to carry their CRM solution forward by investing in improvements to Microsoft Dynamics CRM Online.
continue reading...What Do Leading Customer Service Contact Center Solutions Have in Common?
Once a year, Gartner uses their Magic Quadrant to compare the customer service interaction capabilities of a number of CRM solutions and rank them as leaders, challengers, niche players, or visionaries based on the completeness of their vision and their ability to execute that vision. Once again, Microsoft Dynamics CRM has made it into the Leaders quadrant with other top names in the industry.
continue reading...Free Features of Microsoft Dynamics CRM You Shouldn’t Forget About
Microsoft provides an ever growing list of “Accelerators” that enhance the functionality of Dynamics CRM and are available for download at no additional cost to Dynamics CRM 4.0 users. There are currently 13 Accelerators that help streamline functions in every area of the solution: from sales, to marketing, to support and beyond.
continue reading...Knowledge Is Power – Top 8 CRM Resource Recommendations
At Affiliated, many of our Microsoft Dynamics CRM customers are impressed to learn about some of the excellent and mostly free educational resources available on the web for users and administrators of Microsoft Dynamics CRM. Whether you are just kicking the tires or you are a current user or administrator, it would be well worth your [...]
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