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Posts Tagged ‘Microsoft Dynamics XRM’

CRM for Associations: A New Era in Member Engagement and Revenue Generation

Associations of all sizes are struggling to find new revenue streams and better connect with their members. In fact, many associations are looking beyond the traditional AMS (Association Membership Management) systems for sales, marketing, and service management and in favor of a “CRM for Associations” solution to centralize their marketing, lead, opportunity, and service management [...]

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FetchAll() for Microsoft Dynamics CRM 2011 – Handling Large FetchXML Resultsets

When I originally started working in Microsoft Dynamics CRM 2011, I was convinced that I would be able to avoid FetchXML forever, in favor of all the new shiny LINQ / REST capabilities. Well, it turns out I was wrong, and we are still finding places for FetchXML, which means I eventually ran into an [...]

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Three Reasons Why Microsoft Dynamics CRM Isn’t Just a CRM Tool

Many people know that CRM stands for customer relationship management, but Microsoft Dynamics CRM can actually do so much more than that. Microsoft has developed CRM in such a way that, with the help of add on ISVs, it can be tweaked to fit almost any application in any industry. One such industry to benefit [...]

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When One More Spreadsheet is One Too Many: Connecting Fragmented Departments with Microsoft Dynamics CRM

We recently completed a  Microsoft Dynamics® CRM 2011 XRM project with a supplemental educational services (SES) provider who helps students do better in school through online tutoring. They currently serve over 9,000 students and are approved in 33 states. In order to get approved in each district and extend their reach helping students, they need [...]

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CRM Showdown, Round 1! Microsoft Dynamics CRM Online 2011 Vs. Salesforce.com

Microsoft and Salesforce.com have both been actively developing competitive Customer Relationship Management (CRM) solutions for a few years now. If capitalism has taught us anything, it’s that competition generally breeds a better product for the consumer. There has been no exception here; the competition between Microsoft Dynamics CRM Online 2011 and Salesforce.com is fierce, causing [...]

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xRM: Your Guidebook to Finding the Right CRM Solution

Figuring out whether to purchase or build from scratch an enterprise business application is a decision that many companies have faced. Thankfully, that decision has been made easier with the introduction of the Microsoft xRM application platform. With the xRm application platform, your company will now get to enjoy the best of both options.    [...]

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Dynamics CRM: Bringing the Cloud to You

In order for the mass transition to cloud computing to occur, it’s imperative that CIO’s get comfortable with the security surrounding this new form of IT. After learning about the security safeguards in place, CIO’s won’t be as apprehensive when starting the transition from the traditional client/server model to the cloud. All you need to [...]

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Agile Thoughts for the Dynamic CRM Implementation

Working for a business that implements a brisk volume of accounting and CRM systems, it’s clear that there are significant differences in how these systems are developed and rolled out. These differences are seen throughout the entire implementation process from design and development to go-live. Understanding how they differ may provide insight on the best [...]

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Microsoft Dynamics CRM – Beyond Managing Customer Relationships

Customer Relationship Management, or “CRM”, started out primarily as an organized way to manage your contacts.  It was a concept long before a toolset, that later evolved into robust applications to help manage customer relationships and provide support for the Sales, Marketing, and Customer Service functions.  Microsoft Dynamics CRM is a sophisticated and powerful tool [...]

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With Microsoft Dynamics CRM, Seeing is Believing!

Sometimes the hardest part of getting a CRM project off the ground is simply convincing executives and users what CRM can do.  Products like Microsoft Dynamics CRM are designed to be a platform and tailored to fit the unique needs of an organization.  That means it is sometimes difficult for people to conceptualize exactly how CRM [...]

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