In their keynote address at the recent Convergence conference, Microsoft CEO, Steve Ballmer, and VP of Microsoft Business Solutions, Kirill Tatarinov, stressed that the goal of all Microsoft Dynamics solutions is to make businesses more dynamic and that they achieve this by providing simplicity, value, and agility. Microsoft Dynamics CRM 2011 (and its cloud option [...]
continue reading...Posts Tagged ‘Microsoft Dynamics CRM Partner Ohio’
Microsoft Dynamics CRM 2011 Cloud version Now Available!
After months of waiting, the cloud version of the new Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM Online, is now available in 40 markets and 41 languages. The over 500 enhancements and numerous new features of this version have been beta tested by more than 11,500 customers and 2,000 partners, including customers that have switched from [...]
continue reading...One Big Reason to Switch from Salesforce.com to Microsoft Dynamics CRM Online
In August, we shared with you 4 Reasons to Consider a Switch from Salesforce.com to Microsoft Dynamics CRM. Yesterday, Microsoft sweetened the pot by taking our #4 reason (a lower total cost of ownership) and made it #1 in the minds of anyone considering a switch. Through the “Cloud CRM for Less” offer, Microsoft is [...]
continue reading...6 Ways Microsoft Dynamics CRM 2011 Qualifies as a Gartner Strategic Technology
Based on their research, Gartner analysts revealed their Top 10 Strategic Technologies for 2011 at their Gartner Symposium/ITxpo in October. In order to qualify as a strategic technology, the trend or item must have the potential to significantly impact organizations over the next three years and will be major factors in long-term planning, programs, and [...]
continue reading...Improve Your Customer Service, Improve Your Customer Retention
Everyone knows that customer retention is essential for an organization to succeed. How you hang on to your customers and keep them coming back isn’t always as cut and dried. According to the annual Customer Experience Impact Report (CEI), customer service is the lynch pin in whether your customers continue doing business with you (and [...]
continue reading...A Peek into the Future of the Microsoft Dynamics CRM 2011 Outlook Client
With the upcoming release of Dynamics CRM 2011 (formerly known as CRM 5), there has been a significant redesign of the Outlook client so that it now operates as a native Outlook application, rather than an Outlook add-in as it has in the past. Microsoft Outlook client Program Manager, Tripp Parker, offers some explanation and demo of the new Outlook client for CRM 2011 in this video.
continue reading...Is Integrating a New CRM Solution With Your Current ERP System Worth the Trouble?
As you are searching for a customer relationship management (CRM), one thing to keep top of mind is how it will work with your current business management solutions, including your enterprise resource planning (ERP) software. While there are countless benefits to integrating your new CRM solution with your ERP solution, there are also a number [...]
continue reading...4 Reasons to Consider a Switch from Salesforce.com to Microsoft Dynamics CRM
If you currently have a Salesforce.com implementation that is not fulfilling your business needs, there are a host of other options available to you. Microsoft Dynamics CRM Online provides a comparable feature set to your Salesforce.com solution but with some additional benefits that you ought to consider, including these four.
continue reading...Customizing Your CRM Solution – Should You Do It?
As you’ve been searching for the right CRM software solution for your organization, I’m sure that you have run across products, like Microsoft Dynamics CRM, that boast about how easy they are to customize. This sounds like a great thing; you can address your unique business needs and hopefully your user adoption rate will be [...]
continue reading...What’s Taking Shape for the Next Generation of Microsoft Dynamics CRM Cloud?
Today, at Microsoft’s Worldwide Partner Conference, Stephen Elop officially introduced Microsoft Dynamics CRM 2011 (formerly codenamed “CRM5”). Starting with Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2011 beta will be released this September. Microsoft is promising that CRM 2011 will provide “The Power of Productivity” through next-generation cloud productivity features including: Familiar Experiences A [...]
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