Microsoft Dynamics CRM 2011 offers significant new and enhanced features that can increase effectiveness and productivity in your organization. In this article, I will highlight Dialogs, one of the many enhancements delivered with the new version. To read more about the new functionality in Dynamics CRM 2011, click here. Dialogs enable you to set up [...]
continue reading...Posts Tagged ‘Microsoft CRM features’
Manually Setting Up Activity Feeds on Forms in Microsoft Dynamics CRM 2011
Microsoft Dynamics 2011 Activity Feeds provide real time notifications and quick sharing of information via quick, short updates. The solution is available on the Dynamics Marketplace here. If you are an online user, and you do not use multiple forms on the entities you want to highlight, simply download, import and publish the solution. You [...]
continue reading...Some of the Reasons UK Businesses are Choosing Microsoft Dynamics CRM Online as Their CRM solution
Concentrix TSG is an independent, UK based CRM specialist. We offer a variety of different CRM solutions, and will only recommend a product (or products) that best fit the business requirements, aims, and objectives of each individual client. Since January 2011, when Microsoft Dynamics CRM Online was launched in the UK, it generated a great [...]
continue reading...An Introduction to Activity Feeds for Dynamics CRM 2011
I had a chance to play around with the new Activity Feeds utilities in Dynamics CRM 2011 and while there are some big limitations (see below) and it didn’t go quite as far as I had hoped, the capability is smooth, easy to set up and manage, and creates an event-driven mechanism for monitoring Dynamics [...]
continue reading...Processes, Workflows and Dialogues: How Microsoft Dynamics CRM Makes Running Your Business So Much Easier!
Customer Relationship Management (CRM) doesn’t start with CRM software. CRM is a business strategy which uses systems and processes to effectively manage interactions with customers, potential customers, and other contacts. An effective CRM strategy largely comes down to well designed, well implemented, and well run customer facing business processes. In theory, you don’t need software [...]
continue reading...Microsoft Dynamics CRM Online Launches in the UK – with Discounted Pricing
Microsoft’s cloud version of its leading CRM solution, Microsoft Dynamics CRM Online was launched in the UK and many other countries for the first time on 17th January 2011. Along with a host of new features, enhancements and developments, the price of Microsoft Dynamics CRM Online is starting out at a discounted rate of only £22.75 per user per month
continue reading...Microsoft Dynamics CRM 2011 Beta Testing – Feedback So Far
The latest version of Microsoft Dynamics CRM (officially called Microsoft Dynamics CRM 2011) is currently in beta release. Along with some of our customers, we’ve been trying it out and putting it through its paces. Here are some thoughts, comments and feedback about the Beta release of Microsoft Dynamics CRM 2011.
continue reading...Features of Microsoft Dynamics CRM: Keyboard Shortcuts
Shortcuts are commonly used throughout Microsoft Office applications and the Windows operating systems. Microsoft Dynamics CRM is no exception. As well as improving the productivity of staff, features like these also help user adoption and with getting new users up and running quickly and efficiently.
continue reading...We Bought Microsoft CRM — Now What? 5 Questions To Consider
The popularity of CRM applications has grown very rapidly in the last few years. Prior to that, CRM had a somewhat deserved reputation of not delivering on its promises – leading to over-budget, under-performing implementations. But with recent improvements in both the solution and what is required to implement, this application has again become the [...]
continue reading...