Companies are being pressured to keep their relationships strong by adding a social media mix to their marketing and sales efforts, but they should also realize social doesn’t end at your customer. Social media brought into the workplace can create a lot of benefits not many are aware of. Social media connected with your CRM [...]
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When is it Time to Add CRM to Business Intelligence Software?
Companies are using business intelligence (BI) software to manage financials, accounting, project management, supply chain, and other important elements of running a business. But what about another very important part of your business: your customers? And when is the right time to add customer relationship management (CRM) to your business software? Here are just a [...]
continue reading...CRM Software Makes 15th Year Mark!
CRM Magazine, a national publication, recently reported that the CRM (Customer Relationship Management) technology driven industry is about 15 years old. Many organizations have been able to evolve their simple contact management applications to more robust and scalable CRM solutions with feedback, real time interactions and analytical capabilities. CRM has evolved over the years from [...]
continue reading...Ring, Ring…Telephone Integration for Microsoft Dynamics CRM
Microsoft Dynamics CRM 4.0 provides numerous features and functionality right out-of-the-box to help you automate your sales, marketing and service operations. However, there is always room for improvement and ISV or third party partners provide those enhancements. Recently, when browsing DynamicsDownloads, I found MSCRM-AddOns’ Telephone Integration for MS CRM 4.0 which detects incoming calls and [...]
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