Managing your client base can be overwhelming at times. One of your clients may have questions about their recent order while another needs to be walked through your services from start to finish. The key to customer satisfaction is responding to those client inquiries with patience and in a timely manner. But how can you [...]
continue reading...Posts Tagged ‘marketing and customer service’
How to Serve your Educated Client Base with CRM Software
In this day and age, customers are more informed than they ever have been. Long before making the commitment to buy a product, customers have done reading and online research to be sure they are receiving the best in product quality, product price, special offers, bonuses, maintenance warranties, and services. So how can you give your customers [...]
continue reading...Build Customer Satisfaction Through Email Best Practices
Email marketing is one of the most dependable ways to reach prospective customers and nurture existing relationships. But as email vendors improve their tactics and technology continues to progress, it can be easy to lose sight of the customer’s needs. Follow these basic rules to keep your customers reading. Keep Communication Timely and Consistent When [...]
continue reading...Keep Customer Service ‘Top of Mind’ with Microsoft Dynamics CRM
A majority of the top eight customer management trends for 2010 emphasized customer service as the number one priority. This article, written by William Band, states that there are a rising number of inquiries from clients about how to improve their customer service capabilities. According to the article, the higher the customer experience, regardless of the industry, the [...]
continue reading...Field Trip: Supporting Field Sales Success With Dynamics CRM
Today’s business buyers expect the sales person sitting across the desk to be able to access information about their account immediately. Are your sales reps able to deliver? A few years ago, a sales person could get by on a sales call with paper reports of past orders and last week’s inventory count. But business [...]
continue reading...Provide Better And More Cost Effective Customer Service With eService Accelerator
Time is money! This old axiom is well known in the business world and has always remained a core truth. Every time one of your customer service representatives picks up the phone and says, “How may I help you”, money is spent. It may be the 10 minutes on the phone collecting and documenting the issue(s) or answering simple questions or even documenting the answers for future use. The net result is that every time the phone rings your company spends money.
continue reading...Top 10 Reasons Why Leading Companies Worldwide Use Microsoft Dynamics CRM
From Joel Hatin, Dynamics Specialist, Altico Advisors Businesses today are working hard to do more with less. Can a software system really help? Microsoft Dynamics CRM delivers functionality to ease those demands. In addition to being Flexible, with the Power of Choice in deployment, purchase, and use, Familiar, with an intuitive user interface, so [...]
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