Whether your company is considering or currently working on an installation of Microsoft Dynamics CRM, or any other new software package for that matter, we all know that one of the greatest challenges we will face during this process is encouraging user adoption. Resistance to change is something that is ingrained in all of us, [...]
continue reading...Posts Tagged ‘Implementing CRM solutions’
The Not-So-Obvious Reasons Why CRM Implementations Fail, And How To Avoid Them!
Have you ever heard that CRM implementations tend to have a high failure rate? Being in this industry, this is a phrase we hear every now and then, but it is not a phrase we pay much attention to anymore as this has become less of a concern as more and more CRM deployments have [...]
continue reading...Part Two: Why CRM Implementations Fail – The Consulting Team
Part two of my post takes into consideration the consulting team. First and foremost, it is imperative for the project manager to set expectations with the client. Too often at the beginning of a project, clients are not presented with specifics about deliverables, communication guidelines and scope creep. Prior to the project kick-off meeting, a [...]
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