Customer service horror stories – I have them, you have them, and I’m pretty sure any other person you ask off the street has one. There are the never-ending calls on hold, the representatives who don’t have a clue about either the product you purchased or your order history, and the ever-present feeling that you’re [...]
continue reading...Posts Tagged ‘Dynamics CRM’
Personalize Your CRM Experience with Microsoft Dynamics CRM 2011
In addition to the flexibility Microsoft Dynamics CRM offers in managing any information that is important to your organization as an xRM platform, Microsoft Dynamics CRM 2011 offers a ton of new features that allow users to personalize CRM for themselves. Here are 5 new Microsoft Dynamics CRM 2011 personalization features that we believe everyone [...]
continue reading...Integrate Dynamics CRM with Office 365: Empower Your People
Communication is critical to business success. To effectively manage the communication between you, your employees, customers and suppliers, you need the complete package: integrated and accessible sales, marketing and business process information. The November 2011 service update for Microsoft Dynamics CRM Online included a close integration with Office 365, however the integration story of Dynamics [...]
continue reading...Dynamics CRM Fits the Bill for Productivity, Security, and Reliability
Companies investing in CRM solutions should focus on the tangible benefits they receive such as improved user productivity, enhanced customer service delivery, and integrations to current systems. In their research, organizations must determine which CRM providers are contenders and which are pretenders in order to find the solution that best fits their requirements. Benefits for [...]
continue reading...Microsoft Dynamics CRM Tip – Outlook Client: Both CRM and Outlook Ribbons Disappear
Symptoms The Outlook and CRM ribbons disappear from Microsoft Outlook when you use the Microsoft Dynamics CRM Client for Microsoft Office Outlook. After you install the Microsoft Dynamics CRM Client for Microsoft Office Outlook and then locate the Microsoft Dynamics CRM folders in Microsoft Office Outlook 2010, the Outlook and CRM ribbons disappear. Additionally, the [...]
continue reading...Microsoft Dynamics CRM 2011 vs. Salesforce.com: Let the Punches Fly
Regardless of what industries you serve, CRM systems are front and center in helping your sales, marketing, customer support, and membership departments excel in their jobs. It’s no longer enough just to communicate TO your clients and prospects. You must now engage WITH them to not only begin the conversation but to also continue it. [...]
continue reading...Easily Compare Microsoft Dynamics CRM Online with Oracle and Salesforce.com Using these Tools
Does your organization currently use Salesforce.com or Oracle CRM? Are you considering making the move to a new CRM system? Because that decision is one that should not be taken lightly and can quickly become overwhelming, I thought I’d dedicate one of this month’s blog posts to letting our readers know about a couple of helpful [...]
continue reading...5 Hours of Microsoft Dynamics CRM Training and Information
Is your organization currently using or evaluating Microsoft Dynamics CRM? If so, you won’t want to miss 5 hours of Microsoft Dynamics CRM training and information that will be presented at OTT, Inc.’s 2011 Summit, on Monday, November 14, 2011! OTT, Inc.’s annual Summit delivers a unique educational experience for Microsoft Dynamics CRM clients and [...]
continue reading...Mobile Express Brings Microsoft Dynamics CRM to your Mobile Device
Mobile Express for Microsoft Dynamics CRM enables access to Microsoft Dynamics CRM data in a Web browser on a mobile device. The concept that Mobile express was only for read-only access has now been pulverized with Microsoft Dynamics CRM 2011. The user can now create accounts, contacts, opportunities, tasks, phone calls, including access custom entities and [...]
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